SERVPRO of Tallahassee

ServPro of Tallahassee , and the service it provides, is nothing short of exceptional. We had the unfortunate fallout from a giant tree landing on our roof. Damage to numerous rooms in the house was significant. Once the tree was removed, ServPro of Tallahassee moved in and immediately started demolition and cleanup, while carefully protecting unaffected areas of the house. Robert Philbrick and his wonderful team were there every day until the job was done. During that time, communication was ongoing. If we could give them more than a 5 star rating, we certainly would. Thank you ServPro Team!

We used SERVPRO of Tallahassee for cleanup of water damage under our kitchen sink. They were very professional and reasonably priced. We were happy with the entire body of work, but there are two things beyond just completing the job I want to highlight. First, they treated our home and property with respect. Even when cutting drywall and pulling out cabinets, they made sure the work area was kept clean and the dust didn't stray to other areas. Second, they were honest. Their final invoice to me was less than the original estimate. They could have charged me the quoted estimate even if the work ended up being a little less, but they showed integrity. That goes a long way in my book.

So there are a few good qualities but I'll express the negative and reasoning for the rating. 2/2 condo in Tally with roommates when one roommate left this December she removed a screw put in the end of September. causing a hole in the water heater. had plumber come in and patch the line (great service from plumber). He recommended I had it dried by water restoration company. I picked servpro (you know funny commercials and stuff) They came I told them what happened. (!!! all this is over the telephone I'm in Broward county!!!) I needed the water dried. The technician set up the equipment to dry the area over the weekend. On Monday I was contacted that there was evidence of a prior leak and that this leak might have moved into the shared common wall. I understood and I gave permission to dry the common wall if intruded on. The Tech then calls me and states that he see's microbial growth and believes that its from a slow leak from the initial puncture. (Shared wall with the water heater.) later he texts me and talks to me that depending on the conditions they may need to get the condo association involved and this may be a large project. etc etc. At that point he sends me a picture of the status of the wall. I replied just dry it I'll get an inspector to come in and inspect the condition. (mold intrusion) Now I get the assessment and invoice, and I get concerned. (technically I was concerned when I saw them open my daughters non affected room) They classified the water leaked from the water heater as "black water" Class 3 So ( class 1 clean water from busted pipes, Class 2 "grey water" containing harmful contaminants usually chemicals, and class 3) I deal with class 3 all the time as a firefighter in south fl in flood prone zones and on deployment after a hurricane. This is harmful to life and safety, hazaardous material, fuel dangerous items or sitting water so long that it was become biologically dangerous. Black Mold around standing water can make it black water. Servpro doesn't test black mold they dont even say black mold they just say 'Microbial signs" which seems their push to charge for a class 3 water clean up. Their spill classification was correct the square footage I had a problem with also. The picture of the final product was not close the the picture sent to me when I requested, they "just dry the area" in fact My cameras pick up 15 min or so after the text exchange still using a rotary saw before I hear then start using the vacuum clean the area they said they would. sections cut but not removes where removes along with insulation "after" my exchange with the tech. So in this process they catch on to my cameras, a lot of the standing around walking around on their phones stop. So they are at the end of the project and they opened my daughters room, stare and the camera and the door closes (door is on a slope hinge and closes if not held open) then it pops open and you "you heard that noise to right? Yeah! (being said into the room) The other cameras just pick up a show until one of them just says "well im just getting out of here!) Thats my review and its a review from someone who has to pass the cost to the party that made the damage. I just don't like being hosed and that's partially what happened and the acting shady at the end just drove it home. Love the video comment before opening the door "yea she's a female"

We had a SCHEDULED appointment and because we were BUSY getting OUR ready and not "watching our phone" our appointment was cancelled . When I called to find out "where they were" Sue was RUDE, condescending, and argued with me and my husband. I recommend that Sue gets a customer service training refresher, especially since she is representing your company.. called SERVE PRO. Which y’all are clearly NOT. No worries though.. we found and AMAZING Company who CARES and fit us in immediately . I do not and will not recommend this company. Good luck ✌️

We had Servpro work at our house due to a washing machine flood situation. During the cleaning process, workers damaged some drywall. We have contacted the person we were told was responsible for having this damage repaired on several occasions. We have received nothing but the run-around. I am still waiting, some two weeks now, for the same day call back.

Servpro is an amazing company! I called with an emergency and Servpro sent a team immediately. Charles and John were professional, friendly and started working immediately to help resolve our issues. They, along with their Production Manager, have shown great care for our house and have explained every step of the way. I appreciate the professionalism and hard work provided by Charles and John!

From start to finish, Robert and his crew made sure we understood the process of what was happening in our bathroom after a pipe leak. They helped us find local contractors as well to help us with the process of getting our bathroom put back together.