Property inc.

Property Restoration Inc., one class act. My home had severe water damage from a broken water line in the middle of the night in September of 2021. It flooded two bathrooms and my kitchen. Floors and ceilings were ruined. Asbestos abatement had to be done prior to needing a contractor come in to repair all the damage. I was at a loss of finding a reliable contractor until someone I knew told me to speak to Property Restoration Inc. I made the call to ask if they had an estimator come out to look at the scope of work at my home. I knew I needed to replace ceilings and floors, and a couple bathroom walls, besides replacing lighting in my house which was also damaged by the water. Keith, From Property Restoration came out to look at my home. My insurance adjustor had already survey the damage which was extensive, so I had a good idea the job would be big, and not a quick easy fix. Keith came out, looked, then put a proposal together a couple days later which matched up what my insurance company had projected. After speaking with my insurance company, I made the choice to go with Property Restoration based on personally knowing one of their employees, and the reviews I had read. When work was to begin, Jerry and Pat came to my home to do the most of the construction. They were always on time when they said they would be here, and they were also very respectful of my home and myself. In fact everyone from this company has treated me respectfully, and listened if I had any concerns. Their work is top notch and they took their time working on my home verses trying to do the job quickly just to be in and out. Their work shows the pride they take in the job they do. I had read a couple reviews where people said they thought Property Restoration was a little high priced, but their price in estimating this job line up with a couple dollars of what my insurance company worked up. One of the MOST important issues with having anyone work in your home is being able to trust the people that show upon and be in your home to do a job. I can say without a doubt I would, and did trust every single one of workers that came to my home to do work. I had no reservations at all to leave them in my home while I ran out to do an errand or two. Being able to trust workers in your home is just as important as the work they do. I would not hesitate to recommend this company to anyone who needs a decent, reliable contractor to do work in their home or business. Thank you again to all the staff and workers at Property Restoration Inc who did such a fantastic job restoring my home back to normal. YOU ROCK !

Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even spend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%. High quality remodeling. It takes time, but they do great quality job. They replaced my entire ceiling in the laundry room.

This company is the biggest joke! This is the roof vent that they claimed was repaired. When called and questioned as to why there is mold and mildew growing in the bathroom ceiling, the answer was that the claim is complete and repaired. Well years later opened the ceiling up to find this. Great job guys!

If I could give them 0 stars I would. They rebuilt my house from the ground up after a fire. The "attention" to detail is absolutely horrendous, from the painting to the sanding, bulging screws all throughout the house, you can see where the drywall meets, the trim is uneven and the house itself is not level. Also they did not put insulation in the attic yet the house passed inspection... very fishy.DO NOT WASTE YOUR MONEY.

As a plumbing company, we run into flooded basements and water damage more than the typical homeowner. We have known the folks at Property Restoration and recommend them first before the national companies. They are very quick to respond and their work is excellent. You should make them your first call when you need an emergency cleaned up.

As an owner of a family owned carpet cleaning company, Quality Care Carpet Cleaners, it is a honor to work with a large scale restoration company that upholds the same level of customer service that we do. Property Restoration Inc. is a mighty force in the water restoration industry in CNY and beyond. They have the right tools and equipment to get any large scale water damage job done FAST! It was an honor to collaborate with you and all of your professionals on a job recently. We look forward to working with you again in the future.

I had, through my insurance. help from this firm in the large scale remediation services necessary in my home after serious water damage. It involved removal of flooring, carpeting, appliances, wall con struction, and possessions. They did largely acceptable work in these areas. Much in the way of furnishing and personal possessions had to be stored in the company warehouse during this long process. The insurance company provided compensation for those items lost or damaged during the water emergency. They told me that Property Restoration would cover any damages resulting from moving and storing the non damaged possessions. After the firm returned all of the items to my home, I carefully documented the breakage and damage caused to the items during storage. A Property Restoration staff member examined the item s under claim and told me they would g et back to me. They never did, and would not return my calls. IT is because of this poor customer service that I am submitting this review. I had no specific monetary demand but did deserve the courtesy of a response, evaluation, and justification. I would give a low evaluation of this aspect of their service operation.