Rumsey Construction & Restoration of Charlotte

We recently had our laundry washer overflow, causing water damage in our laundry room, mudroom, and kitchen. Rumsey Construction & Restoration was recommended to us by our plumber, and we are so grateful for that referral. They arrived quickly, diagnosed the situation right away, and walked us through every step of the process with patience and empathy. Their communication was excellent—timely, clear, and reassuring. They got to work fast, and the quality of their work truly stood out. Everything was thorough and incredibly clean; you can tell they’re experts who take pride in what they do. We had to continue living in the house during the repairs, so their attention to cleanliness and organization made a huge difference. Rumsey turned what could have been a very stressful experience into a painless one. We highly recommend them to anyone who needs restoration or repair work done right.

I’ve waited about 7 months to post a review to ensure I captured any pending items. My project was completed in November of 2023 and I worked with the Charlotte office. I had water damage in my kitchen and bathroom directly above the kitchen. Rumsey helped with water damage repair and renovations. Here are the pros: - My contacts at Rumsey were Mike and I Gallardo (I think that was his name) and they were both great - Gallardo helped with water damage. He was the first person I met from Rumsey. He was very informative, respectful and thorough. He inspected the house for water damage and set up machines to begin the drying and microbial treatment process. -Mike was the project manager. I dealt primarily with him. Mike had good communication. He dealt directly with my insurance and followed up with them proactively. He was also very professional and knowledgeable. Through Mike, I also dealt with Ismael. Ismael was actually doing the work. Ismael’s crew was great. Cons: - Towards the beginning of this process (after I had given an initial payment) Mike was out on vacation. Mike did inform me of this when the process started and he provided me with contacts at Rumsey that I would be dealing with during his absence. My issue is that I didn’t hear a word from his backup (while Mike was out). After almost 3 weeks of no communication from Rumsey I gave them a call (this was after I emailed them). The front office person (I think her name was Jessica) was not helpful at all and was not interested in getting me in touch with anyone from Rumsey that could provide an update. My concern was that I was being scammed. Imagine giving down a significant amount of money and then receiving party goes missing. I did eventually hear back from Mike’s back-up but his update was not satisfactory (this is the reason I did not give them a 5 star review). I decided to be wait a few more days for Mike to get back and get an update from Mike. Thankfully, I did immediately hear back from Mike once he returned. Review on the work performed: The restoration and renovations went great. I am happy with the end results. There were a few hiccups along the way however Mike and Ismael took care of everything. All of the workers were very respectful and professional. Other things to note: Dealing with insurance takes a long time. My claim was filed late July and the entire process was not approved until October or so. Rumsey did work on the water damage during the waiting period. Once insurance approved my claim then the process moved along. They started in October and finished in November. I was happy with how long it took Rumsey to complete the project. Here’s a list of items that they worked on - removal of anything with water damage (wall- kitchen and bathroom, cabinets, tub), removal of tile floor, removal of remaining cabinets, removal of kitchen island, moving water supply from point A to point B, installing new floor, cabinetry, stairs, kitchen island, countertops, kitchen sink, existing vanities and toilets. Overall review, if I could work with Mike and Ismael again then I would go with Rumsey.

Rumsey deserves a 5-star review for the work they did on our home. We had a water leak in the upstairs bathroom that leaked down into our kitchen. It was a big job and Rumsey’s repair and communication throughout the process was top notch (especially Stephen Appell, the project manager). Stephen was quick to respond and address all our concerns asap and the repair work was of high quality. Would (and will) recommend Rumsey to my friends and neighbors anytime.

Rumsey worked with us to remediate after a water leak in the drywall behind our kitchen sink, as well as the reconstruction effort afterwards. The mitigation/remediation process was a struggle. Some of the issues were due to insurance, but this part of the process was also plagued with communication issues with Rumsey. Oftentimes, our calls/emails to them were never returned, and we had to continue pushing Rumsey for a response or to get them to follow-up with insurance (as they had promised but didn’t always do). We would ask them to keep us in the communication loop with the insurance company, often to no avail. Overall, a pretty frustrating experience. Thankfully the reconstruction end of things was a breath of fresh air. The all-star of this entire process was Mike Fulbright. Mike entered the picture and got things moving. He is a great (and very prompt) communicator and really listened to our questions and concerns throughout the reconstruction process. Ismael (the lead contractor) was also very responsive to any questions or concerns we had. His cabinet guy, Dionne (pronounced Johnny, I think I’m spelling that right) was also fantastic and very detail-oriented. Overall, we are really pleased with the end result of the kitchen rebuild. If the mitigation side had been nearly as responsive and communicative as Mike and Ismael, we’d give a higher rating.

Professional, responsive and understanding is what comes to mind. They performed the work, followed up appropriately and called the crew back to redo anything not up to standard. When my insurance company refused to pay and made me jump through hoops, they helped me with resubmitting documentation, answered after hours text messages from me and coordinated with my adjuster. The service level was unbelievable. I can’t say enough about Rumsey and it’s staff. A big thank you to Mike, Damien and crew as well as the office staff for being patient and professional even when I had to say, "no , I don’t have the checks yet ", multiple times for weeks. Thank you!

We discovered that we had a slow leak in our master bath - the toilet line. By the time it was discovered, much damage had been done. Our insurance company recommended Rumsey. From the moment we met Michael Fulbright and Ismael Schinemann, we felt we were in good hands. During the mitigation process it was also discovered that our shower pan had been leaking for quite some time. This affected the subfloor, the adjacent master closet, as well as a part of our bedroom hardwood floor (no wonder I was beginning to smell mildew!). With all this and after several months, we now have a completely new bathroom, a new closet wall, new hardwood floor in the closet, refinished hardwood floor throughout (it is one continuous floor), new duct work. Michael, Ismael and their crews were wonderful - very professional, courteous and considerate. They were easy to get in touch with, too, which is very nice when questions and problems arise. Oh, don't get me wrong, there were some bumps along the way - timing issues, a snafu with the plumbers who were putting in our new tub, some insurance issues, some miscommunication here and there. But all in all, these guys were very good. The final cleaning crew was wonderful, too! (my windows, blinds, and built-ins haven't been this clean in a while!) It was obvious they all take pride in their work, and they wanted us to be completely satisfied.

We had our kitchen remodel done by Rumsey, they handled the project promptly and were responsive for each step of the process. Stephen Appell was a great project manager and kept us in the loop the entire time.