SMW Refrigeration and Heating, LLC

SMW delivered a fantastic experience from start to finish for our 2 new split system air conditioning units! Their pre-install and install-day communications were clear, timely, and helpful, which made the entire process stress-free. The installation team was professional, respectful, and kept our home clean throughout the job. After installation, they provided a very rapid response to resolve a minor issue, showing just how committed they are to quality service and customer satisfaction. We were thoroughly impressed. Top-notch company, and we’ll definitely be relying on them for all our air conditioning maintenance needs in the years ahead. Highly recommended!

JoJo & Jose are awesome! Talk about above and beyond these 2 guys did a fantastic job on a full replacement of our upstairs unit. They were super friendly and right on time. One example of above and beyond while they were taking unit apart outside. JoJo noticed my disconnect was loose on wall. He took it upon himself to screw it tight to wall and even put silicone around it to prevent water leaking inside wall. I Didn't even have to ask him. They also put down tarps over carpet on walking paths to unit upstairs. They vacuumed work areas and even my vent covers when they completed install. They also checked all vents upstairs while new unit was running to make sure they were reaching correct temperature. It was a pleasure to buy them lunch for there hard and expertise work. Great guys!!! My advise to Home owners, take care of guys that do an excellent job on your home. Buy them lunch, give them a tip or coffee and donuts make an effort to do something it will go a long way. The ones that go above and beyond deserve it.

Love SMW! We have the bi-annual warranty on our 2 a/c units . Totally recommend everyone to get it. The units are very expensive and in Arizona we need our good air conditioners for the summer . SMW always sends out a great technician who knows the best for our house a/c. David Rodriguez was just at my house today and he was VERY thorough and showing me all he was doing. We have 2 HALO LED'S which I highly recommend in AZ to have. They help keep dust down within the house. Helps with our healthy breathing needs. 2 thumbs up on SMW & will always renew our warranty with them. Good people work there! Thank you.

Nathan B with SMW was great to interact with today. Came out for maintenance for my "winter" checkup. I also had a short I wanted him to checkout. Fixed it for me in a minute flat. Very kind and courteous. Very professional. Thank you!!

These guys love to "suggest"’parts you need and then extremely overcharge you for them. For example they told me I need a new capacitor that was going to cost me $285 and that was with a membership with them even though that same part at Home Depot or Amazon is only at most a $75 part. They always find items for you to purchase or upgrade even if the tech that serviced you house the year before found nothing. DO NOT USE THEM.

We recently had our whole ac unit replaced, and I couldn’t be happier with the experience. From start to finish, the team was professional, knowledgeable, and respectful of our home. A special thank you to Wayne who explained everything clearly, and to Nate, Jerome, and Fidel who came out and worked efficiently to get our system running perfectly again. It’s rare to find service that feels both trustworthy and thorough, but they delivered on every level. Highly recommend this company and especially for anyone needing A/C work!

David was very professional and knowledgeable at the same time , he explained to me with pictures and explained to me what I was up against I appreciate his honesty and his willingness to help. It is people like Mr Rodriguez that makes this world a better place! He is a great Asset to your company .