Hesse AC and Heat

I called Hesse AC & Heat to get a second opinion on my broken AC unit. Steve came over within minutes to diagnose the issue. He was very knowledgeable, honest, and professional. I would call him again in a heart beat!

We went with Steve from a friend. The entire process was smooth and easy. I was very impressed with Steve’s punctuality and honesty. A lot of of these other companies are just trying to nickel and dime us. Steve helped us feel safe and reassured that the money that we are spending is for a quality product and will last a long time. I highly recommend giving Steve a shout, even if it’s just for a free quote.

We had been out of town and came home to fine. We had no air conditioning in our house. Evidently our Freon had leaked out and the compressor had continued to run and was no longer working. I contacted the company I usually use and they came out and gave me a timeframe of three weeks away. I then looked at Better Business Bureau and called Hesse Air and Steve came out immediately and confirmed I needed a new outside unit. He quoted me on the spot, had the unit ordered and he was there the next day to install. We will definitely be using this company again going forward.

If you haven't checked out Hesse, you've missed out. Before you have your A/C serviced, you need to call these guys. Our A/C wasn't blowing cold air and the compressor was buzzing. I contacted Hesse right away and Steve first tried to debug and fix it over text. I thought that was pretty cool (no pun intended) that a company would potentially give up a repair deal by helping me fix the issue on my own. Unfortunately, the home fixes didn't work and Steve needed to come out. Our problem was diagnosed as blown compressor. Since this would be an expensive repair, I contacted two other reputable A/C companies. While they were professional, they tried to sell us stuff that we really didn't need. I could also tell that the other companies had high overhead (that we have to end up paying for in higher prices) as they had fancy trucks, multiple people come out, automated texting services, etc. With Hesse, it was Steve who took personal responsibility to make sure the job was correctly assessed and quoted. Hesse was able to get the new equipment very quickly and had a team able to install the new equipment immediately. His team was professional and there was little, if any distruption, in completing the job. Hesse got us back on our feet in the heat of summer with excellent services and very reasonable pricing.

I'm very pleased with Hesse. I compared several air conditioning contractors and decided to pick Hesse after originally contacting them as a second opinion check. I was impressed with the inspection; the subsequent discussion and I selected Hesse to replace the two A/C systems. I've waited two plus months to review the work and both units to see if there would be any problems. I have found no issues since the systems were installed in mid-July. The installers arrived on time, worked fast in 105-degree heat, cleaned the work areas, and took away the old systems. The house has been cool since then. The price was competitive and also included replacement of the heating units, which some other company proposals did not.

2024 update (initial review was ~3 years ago): After helping our 30 yr old system limp along last summer, Steve and his crew just installed a complete new system and duct work in our home, and we could not be more pleased. They completed the project in one day, and his bid was competitive. If a new system is not in the budget, he will work to keep your current equipment running- no high pressure sales tactics. Highly recommend! I'm very happy with Steve Hesse, he was able to get to me within a couple hours of my call and was efficient and friendly. He fixed the duct problem with reasonable pricing. I'll definitely call him again next time I need HVAC service.

Great company! I found Hesse Aire Conditioning and Heating online two years ago when my AC wasn't working properly. When I had AC issues again last week, I knew they'd take good care of me and called back. In both situations, Steven was professional, polite, and patient with me. He listened attentively and explained everything. I was so impressed at how thorough he was, never rushing to move on to the next appointment. In both cases, I had an appointment no later than the next day. I'm very pleased with the service I get from Hess and will continue to trust them with my AC/heating needs.