Fuse HVAC & Appliance Repair Austin

They came out same day and early. The drain clean process was easy and the technician explained each step what he was doing and also gave me valuable tips to keep the drain cleaned. I’m very much appreciative for their promptness and for tips. Will absolutely call them again.

Fuse’s customer service is excellent. Our Samsung oven made a loud pop and would not heat any longer. Fuse was able to come out same day. They diagnosed the problem, ordered the part, and kept us updated about its arrival. Once the part arrived, they sent a technician out after hours without an after hours fee and made the repair quickly. The oven worked well for several days, but then an error code occurred and the oven began getting very hot, smelled like burning, and would not turn off and had to be unplugged. They offered to come out next day without extra charge. They came out, assessed, and made sure things were working well. However, when we tried the oven again later, the same error occurred. We let them know we would have to purchase another oven at this point, they were willing to provide a partial refund, which was very professional. They also gave great advice about future purchases and what to look out for. Thank you Fuse for your incredible customer service. They communicated excellently, provided status updates, and arrived when they said they would. Highly recommend.

Gary and his team were EXCELLENT Hvac vendors. From our very first contact, he was straightforward and clear about the pricing, installation, and timeline. This was our first project installing mini-splits and we had to coordinate installation around other vendors (drywall, electrical) and he was endlessly gracious answering questions. After the job ended, he provided us with the information to register the products and we had trouble on the manufacturer's website and when we reached out to Gary to ask for help, Fuse registered the products on our behalf. Gary and his team went over and above to make sure our project was executed smoothly and with the highest level of professionalism. Thank you!

Had a really great experience with Fuse! They came out the next day to give me a quote after I called and gave me me multiple quotes that same day. After I accepted the quote they were able to come install the mini split within two days. They showed up on time, and did an amazing job -- left the cables very nice and organized outside. Would absolutley hire again.

Called them when our heating suddenly stopped working. They came within about an hour and diagnosed the issue - broken gas valve in the furnace. They quoted a reasonable price and I agreed. They came back the next day and fixed the issue. Really happy with the service and will rely on them for HVAC issues going forward.

Responsive, informative and honest. I've used Fuse HVAC and appliance twice and am pleased enough to consider them our 'go to' and am glad I bid farewell to our previous service provider.

So far so good, will keep monitoring. Customer service is great, start to finish! Reception and scheduling was great, friendly and very professional. Ali came out to diagnose and do the work. Got us going. Great service from Ali. Especially liked what I'm going to call the honesty factor. Rare to find an HVAC company that you can count on being honest, the average homeowner not knowing the difference between a condenser and a compressor. Y'all gave us arrival texts, let us know when you were coming, came out on short notice going into a holiday weekend. Very happy. Highly recommend Fuse HVAC!