Advance Video, Inc

Tech Kevin arrived on time and worked quickly to repair our TV. Highly recommend Advance Video for your electronic issues. Victor was awesome to work with setting up our appointment, discussing our TV issues, and completing the claim forms.

I had a great experience with Advance Video this week. My television was all white snow, but Advance worked with me on the phone to solve the problem. He didn’t even charge me. I’ll use them in the future.

I had an awesome experience working with Advance Video. The repair was done in a timely manner and for a fair price. Thank you and would highly recommend their service!

Victor knew exactly what the problem was with our TV and ordered the parts quickly. He was thorough and professional. He saved us from having to buy a new tv!

This company lies and deceives, not to just the customer but also to Squaretrade. My TV sound output on ARC wasn't working. I bought it at Costco and have a 5-year warrenty. SquareTrade quickly send me a new main board and this company was contracted to put it in. I made the appointment and the technician showed up replace the board we had friendly conversations the audio (ARC) was still not working and he made his notes and left. I then contacted SquareTrade again and they said the company had notes that it was repairable so they sent another main board and do another repair. I was annoyed but accepted the second repair. I did question to a SquareTrade supervisor about the second repair and they just said that they wanted to make sure the first board wasn't a dud. I reluctantly agreed since at that time I did not have the facts yet. After the second repair the technician took videos and pictures of the problem and I specifically showed what the issues were and how it was still not resolved. It seemed like the technician completely agreed with me. I was deceived. Two business days later (today) I get an email that says SquareTrade denied my claim because the repair company said the problem was due to an external device. This is a LIE. Somehow they never said this after the first repair but magically they say this after the second repair. I then called SquareTrade to get updated information, notes, and appeal; and come to find out that this company lied about the first repair being successful. Then the subsequent repair they lied about it being a different problem related to 'external devices'. I repeatedly told the technician I have tried multiple cables with multiple audio devices. They accepted my information without question. But then pull this stunt. I don't know if this was the technicians doing or if it was the supervisor of the technician. But after the first repair the technician called the supervisor and we laugh together about how LG was screwing customers with their hardware not working because his supervisor said that this was a problem. Then I get blindsided by these false inaccurate notes that are formally submitted to Squaretrade which screws me over on my warranty. So now I have to fight with SquareTrade to appeal my warranty due to this company's lies and deceit. So not only did this company lie to SquareTrade with untrue conclusions of both repairs, but during both repair processes the technician (or his supervisor) created notes that were 100% untrue while telling me in person they agreed with me. Two face. To the owner: Is this how you get business? Lie to warranty companies to get multiple repairs to get that extra money? Do you get commission for successful repairs? I bet you do. This is shameful behavior and I will ensure that this is not reported just to SquareTrade but also to Costco and also to other regulatory bodies for both Virginia and Maryland. Do the right and make correct notes (and fix) to warranty companies such as SquareTrade. Not just for me but for all customers who are probably getting screwed like this.

LG OLED was dead, TV is working! Picked up the TV and brought it back the next day. No issues, professional and fast.

3 weeks to repair and worse than ever! 10x less clean than when picked up and 10x worse problem now!!! Can clearly see difference of before and after TV was "repaired". Unfortunately the pictures of the TV after the repair are the filthy ones with the TV not repaired and in fact much worse than it was when picked up. TV had minor lighting issue to begin with and end up with 3 dark lines across entire screen! Obvious no attention was paid at any point including powering on tv once supposed repair was completed to clearly see issue wasn’t fixed and got worse! Courtesy of Advance Video Inc of Ft Myers, FL Absolutely the most worthless company I’ve ever had the pleasure dealing with. No company vehicle, minivan used wasn’t even marked with any company info. Disgrace to the service industry! Reported to BBB