Sears Appliance Repair

My dryer first broke down on July 14, 2025. I contacted another company (PULS) for a technician to diagnose and repair the dryer. He installed a new timer which was covered by a 90-day warranty. The timer "broke" again on September 26 and has been "broken" ever since. The company dispatched a second and then a third technician to diagnose the problem, but they were told not to repair at the time of their visits. I was told that the "Guarantee Team" had to meet to discuss the two technicians reports to decide on whether they were responsible??? for performing the repair. The company never fulfilled their 90-day warranty. I contacted my credit card company who initiated a "dispute investigation" and found in my favor, returning the total cost of the first "repair" in July ($498). I contacted Sears which sent out "Scott" today, October 20. Scott diagnosed the problem as an incorrectly installed timer which also had a missing screw. He thoroughly checked out my dryer to insure that there was not another problem. He found none. After reinstalling the timer correctly and replacing the previously missing screw, he turned the dryer dial to each of the settings and let it run to insure everything was performing as it should. Not only did the other company send three incompetent technicians, but they exhibited throughout this exercise in frustration a total lack of ethics in ignoring their touted 90-day warranty. I am an 81-year-old lady with health problems, which I made them aware of, and they consistently "jerked" me around both by multiple phone calls and emails thanking me for my "patience," but displaying no intention of following through on their warranty. The second and third technician diagnosed the problem as a broken timer when it was the first technician's stupidity having incorrectly installed it in the first place. I just checked and my dryer is "humming" along beautifully, drying a load of wash that had been sitting in my machine since 9/26 which I had "rewashed" four times to prevent mold. Thank You Sears and Scott for coming to my rescue!! I should have called you for service in the first place!!!!

Morgan was very nice and professional. He showed me what the problem was. My icemaker wasn't broken it was being blocked by the.ice tray container. He was so helpful and I am happy it got resolved. Thank you

Our service rep Jeffrey was very friendly and knowledgeable. He call ahead of time to inform us he was headed. Once there completed our repair quickly and efficiently, even gave us a much needed tip.

Initial appointment was cancelled after I wait a whole day for repairman. The cost of the repair was excessive (over $500) to replace one part ((an igniter) as the repair appointment charge was added to the cost of the part instead of being applied against the repair appointment charge. I will be discussing this transaction with both the Better Business Bureau and the Maryland Attorney General’s Office of Consumer Affairs.

All in all—it took 47 days and 4 technicians to complete the repair (fridge not staying cold). The stars are not for AHS/Sears but rather the fourth tech who came out. Submitted a claim and initially requested a local business, but after some delays, I agreed to use Sears as the servicer. The agent assured me the parts for issue described and photos submitted would be ordered in advance for a same-day repair. After a 2.5 week wait, the first tech called the night before to confirm a 12–1p window, but a second tech showed up three hours early—and without any parts. He ordered a compressor board and fan motor from amazon and left. The first tech who called also still showed up at 2p (and without parts) saying he was unaware another tech already came. The third tech arrived after the parts came in and explained that the fridge didn’t actually need a new fan motor, but rather fan blades. Without a functioning fan, the new compressor would overheat and be a tougher repair. That same tech came back a fourth time to install the fan blade and the extra fan motor (since it had already been shipped), but the fan motor didn’t even work straight out of the box. Each part took a week to arrive and a tech was scheduled one week after delivery. Hated it. The last tech was great.

Ali did an amazing job repairing the dryer. He arrived on time, quickly and efficiently resolved the issue. I truly appreciate his assistance!

I scheduled to have my refrigerator and furnace serviced. No technician showed up to service the refrigerator and I had to call twice to reschedule for the furnace. The furnace repair person showed up. He was very nice , but he said he did not get the first appointment and did not know why the refrigerator service never showed. I called to get help and was given over to an AI operator who was not able to get anything done for me. 4 days of trying and no proper service.. poor service Sears.. I have been a customer for over 20 yrs, now your AI person cannot even understand basic requests. Will not be renewing my service agreement.