New Luis Appliance

After some back and forth, Luis sent someone to come look at my freezer. The person looked for under 5 minutes and stated that I needed a new part. Luis had started previously that it would be $65 to check out what needed to be done and that the amount would be deducted from the replacement part/ servicing price. Since the person left I have reached out to Luis three times and I haven’t heard back yet.

I had an amazing experience with Luis. He came and fixed my stove. He did an awesome job and now I can use it again after almost a year.

As of today, Luis came for a stove service repair on an LG brand, 11/15/23. After dismantling my stove, I was told I needed an additional part that was not broken before it was disassembled. He supposedly was ordering it for a next day install. It is now 4 days later. I asked for a refund, which was promised by Luis. But so far this business is appearing to be dishonest and lack repair ability. I will give 2 more days before I post again about more details, or if this is a company that should be reported to BBB. Beware!!!

Professionalism by Luis. Excellent service.

He is patience and respect. He explains the work he will be performing

Excellent service/work. Great customer service!

Great experience with this company. Reliable , kind and on time! Fixed the problem with my stove immediately and efficiently