Sears Appliance Repair

Walt was our technician. He was the best that's his job efficient. Was clean? How about his surroundings? Very helpful, polite courteous. They explained everything that went on could not ask for a technician. better.

UPDATE- The technician, Ronnie C., fixed what Daniel failed to do. Something as simple as not securing the washer drain filter after he removed it to vacuum up any water in the tub. That is UNPROFESSIONAL work by Daniel! Ronnie C. Was courteous and professional taking the time to listen and talk with me where Daniel barely spoke 5 words to me and departed just as quick. There are other things I noticed after Daniel left, but he has been bashed enough. BOTTOM LINE…if you use Sears Home Services for washer repair…REQUEST RONNIE C! 5 stars for Ronnie C, but ZERO stars for Daniel and the Sears Home Services customer call line! I would put ZERO stars but that isn’t an option. The technician was supposed to replace the hot and cold water valves. The parts were here waiting for him. He arrives to the wrong house and I get a text saying I’m not home..:he went to the neighbors house. Then when he does replace the parts… nothing to sign. He just leaves. I go to run a load of laundry…WATER ALL OVER THE FLOOR. I also found a stray screw on the ground. I had a feeling about this technician when I first saw him…and this making my washer even worse than when he started conforms my sunny feeling about him not n owing what he is doing. WOULD NOT RECOMMEND SEARS REPAIR EVER!

I bought a stove and dishwasher from Lowe’s a few years back, and paid for the Lowe’s Protection plan warranty. Lowe’s apparently outsources their warranty with ASSURANT, who outsourced it to SEARS. It has been a very bad experience. I have been without a stove/oven since September 19, 2025 and today is October the 22nd. Every time one technician comes to service my stove, they break something that requires a new part to be ordered, then they send another technician. Only deal with Sears if you’re ready to deal with the 3 stooges…and Shep! ZERO STARS….. Would not recommend!

After initial diagnosis and ordering of parts the repairman didn't show up to complete the service twice after scheduling. Once he did show up the original repairman misdiagnosed the problem and estimate doubled in cost. Throughout this process there is/was no way to reach a live person. The webpage to track status was not updated not was the automated phone line. I was given a partial refund for my troubles but the waste of time and hassle in dealing with them makes it not worth the trouble. Definitely do not recommend them or the subcontractors they use. The below "owner"response is to the AI customer service and not a human service rep.

This review is related to my overall service experience. I uploaded photos and model information as requested and scheduled a service call. No one showed up for the original date, after I had closed my business to be available. I was dealing with an AI representative and could not get any information or reach a live person for status. I made a new appointment and the tech arrived. He did not have my photos or description of the issue. He was not familiar with my dishwasher model. He spent some time looking for information on the Samsung site and then gave me a quote for repairs that was equal to a new dishwasher. He indicated that most of the cost was for labor. He shared the part number and when I looked it up, it didn't match my part. This could have been shared from the beginning and I wouldn't be out of my time, loss of income, and a diagnostic fee. The tech was nice enough and helpful, but this was not service on any level. Edited: I looked up the problem on You Tube and fixed it in 5 minutes. So my bad, but also theirs.

Service is less than good. Order wrong parts, unable to speak to service manager. Still appliance is not working correctly. Frozen eggs, tech lies about situation with freezing in refrigerator. As he was leaving he destroyed a plant I have. Found part of my plant on ground. I will never want sears tech in my residence again.

Zero stars. At my house three times and tells my watery company the I broke a part off between last two visits when I in fact did not. Now my appliance is still broke and not covered by warranty. Do not recommend. Yall are the worst.