Accurate Appliance of Contra Costa

Rick from Accurate Appliance came to my home to service a Thermador downdraft ventilation system. While Rick is a nice enough individual (which is why I’m giving him 1 star) he charged me almost $600 in 2 trips to tell me he couldn’t fix the downdraft and that it was not repairable. The downdraft is only a few years old He also told me he would communicate with the Thermador representative to see if they would cover replacement of the part. After his visit 2 weeks ago, I have heard nothing back from him. I feel I was overcharged and that Rick did not follow through on what he said he would do. I also plan to discuss with Thermador because he is listed on their website as a certified repair company for Thermador appliances. Really? Poor customer service.

Rick from Accurate Appliance did a difficult repair on my refrigerator that no one else would do for a reasonable charge. After his initial diagnosis he gathered the necessary parts and returned. He made the repair on the second trip with no issues. He was extremely careful of my kitchen, taking care not to damage anything. Refer purrs like a kitten.

Amazing communication, quality service, and all around ease of getting not only a Freezer taken care of, but more importantly the fridge. They took the time to problem solve, contact the manufacturer, and made it all work with my busy work day. Highly recommend Rick and his work.

We have a Dacor double oven which was under warranty but was having multiple problems and after five service calls Dacor finally sent Rick from Accurate Appliance to repair our ovens. Since Thanksgiving is coming we were desperate to have it fixed. He came after normal hours on a Saturday , told us exactly what time he would arrive and was extremely courteous and knowledgeable of what the problem could be and fixed both our double ovens. We were amazed that he had the correct parts and that we now have a working oven. Highly, Highly recommend Accurate Appliance for all your repairs!

Rick of Accurate Appliance provided excellent, prompt, considerate, and meticulous service to diagnose and repair a malfunctioning set of ovens. His invoice was reasonably for the work and parts required for the repair. We will definitely choose his company for any future needed repairs!

Unfortunately, Asko gave me their # for repair of my 4 year old dishwasher and their Phone Representitive won't even consider servicing an account in Benicia/Solano County. A 15 minute drive...from Concord, CA.

Rich Chin knows service!