Virginia Appliance Repair LLC

This was a fast reaction troubleshooting/diagnostic call for a malfunctioning dishwasher. The technician arrived in the early evening and relatively quickly diagnosed the malfunction. He stated that Virginia Appliance Repair will get back to me within one to two business days with repair options and costs. Given that this was on a Friday evening and that this was at the end of a (probably) very long day for the technician, we appreciate his persistence and willingness to complete the call and not reschedule. We also appreciate the responsiveness of Virginia Appliance Repair. While I had to call the company to make sure that things were still on track when the technician did not arrive or make contact 30 minutes after the scheduled arrival time (of 5:00 PM on a Friday afternoon), their call/scheduling center was available and responsive and did work with me and the technician to ensure that he would complete the troubleshooting call. I am happy that I called Virginia Appliance Repair and would recommend their services.

A great experience! Selina was kind over the phone and very informative with reasonable pricing structure and scheduling me for next day service. Hamed arrived within the window (early ish) and I got updates on timing. He found our bozo issue with my refrigerator that I hate (frozen water clogging something or other) and he had his heat ray gun ready to go. Friendly and fast and efficient! And now I hate my fridge much less. . Will call again for sure!

The technician was courteous, efficient, prompt in arriving, and left the site clean. But communication about the repair was sparse, which required me to call regularly to ask about the status of the repair, and the payment terms were not clearly explained. While the office staff member was courteous, it took two weeks from the first appointment to the repair with little explanation or contact. It was only one part replacement. When I paid the deposit, I heard nothing until I called several days later. I felt that it would have taken even longer if I had not called regularly for updates. When they came for the final repair, I was given no choice in the timing, just informed when it would be. Ultimately, however, the dishwasher was fixed.

Hamed Hotak the tech, was her promptly at 8 am and had to disassemble the dryer to attach the belt to the drum. He did a fabulous job and the dryer works fine again. It was a time consuming process for him to literally take apart and then put back together, but he did it with no complaints. I would highly recommend using Virginia Appliance for any needs the may arise in the future. Thank you.

Professional fast response and the personnel are excellent. We appreciate the expert service we received. We can now keep a large household appliance in service hopefully for many years to come and out of a landfill. This saves us from purchasing a new machine and the enormous effort it takes to get it into our basement laundry room.

Virginia Appliance Repair scheduled a repair visit promptly—much faster than other service providers in the area which scheduled several weeks out. The technician Ramiz was courteous and knowledgeable: he quickly recognized the problem and recommended best way to address it without unnecessary extra work or expense. Very good experience. Highly recommended.

This was a great first experience with Virginia Appliance Repair. Gulilat came in and was able to assess the issue right away and got our refrigerator up and running quickly. I will absolutely be using them again.