All Things Air & Ice, LLC

Highly recommend All Things Air and Ice. After months of frustration with our new Scotsman under the counter nugget ice machine, we finally got the help we needed! The local appliance retail store in Wilmington, DE, ( i wont mention nor recommend and not a big box) where we bought it from, came out four times and replaced several parts but never fixed the issue. We took matters into our own hands, and called Scotsman directly, and they recommended All Things Air & Ice. Despite the heat of the summer and their busy schedule, they came out the following day. Although it was after hours, they fit us in right before the holiday weekend when we were expecting company. The technician, Eddie, (I think that was his name) was very personable, extremely knowledgeable, and amazing to work with. He pinpointed the problem immediately and fixed it on the spot. He handled everything professionally. It was such a relief to deal with someone who truly knew what they were doing. I highly recommend All Things Air & Ice to anyone who needs expert appliance service — they went above and beyond!

Eddie and crew came by for a warranty repair on our refrigerator. They proactively got us an earlier appointment than originally scheduled. They were fast and responsive. Highly recommend!

Giving a five stars!!! Our Scotsman ice maker stopped working two years ago to date. Had two other company’s come and look at it. Both saying the compressor is bad. Luckily it would have been still under warranty. However the company’s could not offer to fix it. Out of the blue on google, I found this company. Lori answered the phone- she was great, made sure the unit was covered under warranty. She said drop off anytime and we can look at it. Fast forward 8 months till I finally got the ice maker dropped off to there shop. Edward, took a look at it called me in a week, said the compressor is not the issue and all it needed was Bin control part. Replaced that and now we have ice!! 100% would re recommend this company to anyone who uses Scotsman’s ice makers and needs to have them worked on. They are the real deal! Thanks again Lori and Edward!!!!

I can’t say enough good things about All Things Air & Ice! I called about an issue with my Scotsman ice maker, expecting to schedule a service appointment. Instead, they immediately brought in a technician to ask a few more questions over the phone. He patiently walked me through some troubleshooting steps, and to my surprise, we were able to fix the issue right then and there, at no charge! The entire team was courteous, professional, and incredibly helpful. They truly went above and beyond when they could have easily just scheduled a visit and charged me for a repair. Because of this experience, they have earned my trust, and I will absolutely be calling them for any future issues. If you need honest, knowledgeable, and top-notch service, I highly recommend All Things Air & Ice!

Professional, courteous, knowledgeable, friendly... are just a few words to describe how great these folks are. Both on site and in shop service available.

I reached out to All Things Air & Ice for repair on my mini fridge. We have had it for several years and it served us well. As the tech called to give his ETA he took the time to share with me his experience with my unit. His complete honesty and concern for me as a customer was great appreciated. He educated me on the best approach to take and my wife and I agreed. Although he did not service our unit, he created a new customer because of his honesty and concern for our situation. It is very good to find a company that really cares about people. We will definitely refer them to others and use them again! Thank you for Quality Customer Service.

I don’t where to begin in describing how wonderful this company is. Don’t go to any other retailer-every single individual who works at All Things Air & Ice is incredibly kind, knowledgeable, honest, and attentive. I’ve never experienced such a high level of customer service. Lori, Eddie, and Summer -I appreciate each of you! Best company ever!