Mr. Appliance of Knoxville

My husband and I had Mr. Appliance come out to fix our dishwasher. We explained that there was some kind of clog that would resolve itself every few days after using hot water, baking soda, etc but continued to be an ongoing issue for weeks and made the appliance unreliable. We knew there was a deeper issue going on. The technician who came out started the dishwasher a few times and it was working. This we expected, but explained to him the appliance does not consistently work and had broken down yesterday. We asked him to look deeper into the issue. He refused and recommended we use cleaning tablets. He charged us $160 for that recommendation. Now, a week later after taking his advice and using the tablets, our dishwasher is still not working. We asked the company if we would be charged again for coming out. They assured us they will be charging again! We are very disappointed for the clear lack of effort of this company and for wasting our time and money.

Initial diagnosis was excellent. Parts arrived and were installed within two weeks on major repair to both refrigerator and freezer components of a 30 year old Sub Zero. Unit was returned to virtually new operating condition at a not inexpensive but very reasonable cost. Technicians were excellent, courteous and considerate.

I would strongly advise against using this company for repair of your appliances. I hired Mr. Appliance for repair of my dryer. The dryer would heat but would stop heating after a few minutes. A friend suggested it was most likely the heating unit and offered to replace the unit which I purchased. When the friend took the back off the dryer, he noted the heating unit was working and there did not seem to be an issue with the heating unit so I called Mr. Appliance to diagnosis the issue. Mr. Appliance sent out a technician. The technician determined it was the heating unit. Having the heating unit I had already purchased, the technician stated he would be glad to install the heating unit, but the company would be unable to provide a warranty for the heating unit. I agreed to have the heating unit installed without a warranty for a grand total of $279.18. After the technician installed the heating unit, he assured me the dryer was fixed. Since the dryer would previously heat and then stop heating, I specifically asked him, "What if it doesn’t work". The technician looked me in the eyes and said" It will work. The heating unit was the problem". That evening, I threw in my load of laundry and encountered the same issue. Dryer heated and after a few minutes stopped heating. I contacted Mr. Appliance the next morning and I informed them that the dryer was still having the same issues and installing the heating unit did not fix the issue. I was informed that I would have to pay another $159.00 for a service fee since I had specifically been informed that the heating unit would not be covered under warranty. I tried numerous times to tell them that apparently the technician did not accurately diagnosis the issue I had encountered since I was still having the same issue and if the technician discovered that the heating unit was the issue I would be glad to pay an additional fee. I was so adamant that the individual which stated she was the manager seemed to realize how extremely unpleased I was, informed me that they would not even send a technician back out unless I gave them my bank card number to place on file before they would even send a technician back out. No thank you Mr. Appliance. I called Pro Tech for a $100.00 service fee and the issue was not the dryer. The dryer was perfect. Maybe with or without the new heating unit since I was still having the same issue. The issue is the outlet in the wall… not the dryer at all. Thank you Pro Tech and have a great day Mr. Appliance.

Booked an appointment. 30 mins later received voice mail wanting to ask me about booking an appointment and/or re-scheduling. I called them back and the person I spoke with said oh we just called to tell you we had appointments today. I said that is great, today would be good. What time? Then she said well those are all gone what date would you be available? I said I already had an appointment on the 12th from 9:00-12:00. She then told me they would email me a time they could be available on that date. I told them I already did that. I finally just gave up and told them I would call someone else. The initial call to this company which is a "call service" was bad enough, but when you speak to the representative that is actually in your state; it is even worse. Call someone else at the start and save yourself frustration.

Great service. Refrigerator repaired in less than 24 hours from scheduling appointment. Service representative was very courteous and helpful, he made sure I was informed about the work being done every step of the process. Would definitely use this service again

If you are thinking about using this company for a repair for a washing machine, please please please just buy a new washing machine. We paid Mr. appliance 315 dollars to break our washing machine. You read that right. We had a slight leak with our machine, a man came out to fix it and ended up breaking it in the process. Before they came we could still use the machine, it would just get a small amount of water on the floor. After they left, the machine won’t even run. We asked if they would come back to fix it and we were told only if we pay more. I don’t want to be too negative because everyone is human and makes mistakes, but charging someone 315 dollars to break the appliance is crazy. No reimbursement offered or anything. Again, please do not contact this company. But I will thank Mr. Appliance for the valuable life lesson learned. Just buy a new appliance with a warranty.

I was pleased with the technicians that showed up to my house, but that was about it. Mr. Appliance was the only 1 of 3 repair companies that I called that actually showed up, which is why I chose to work with them. My 6 year old Frigidaire gas stove had a failed gas safety valve that was quickly diagnosed, ordered and replaced later the same day. That was all good. Now for the bad. This repair cost me $754.45. Yes, that's not a typo. $690.58 before taxes. Yes, I signed off on the repair because I needed a seeping gas valve replaced due to safety concerns, but at that price? I looked this part up and the most I could find it costing was around $200 with an average price right around $155. The $159 service visit fee was waived, apparently, but how could it be at that price? I could have replaced the stove for a few more bucks with a brand new one. I acknowledge that I signed off on the repair because I couldn't miss any more work for this but my advice to you is to REALLY shop this out. I feel like I was ripped off, considerably, and will not use them again in the future for that reason.