Sears Appliance Repair

James just showed up today and I tell you what he really changed my mind about Sears 100%!!! He was very nice!! Great to talk to while he worked!!! Helpful with every question I had!!! Did his job and was in and out within 30 minutes if that!! Thank you James! Please keep doing you buddy sears needs 100 more just like you!! This is man deserves more then just my praises!!

Came unscrewed the panel looked told me an my daughter it needed new control panel then left. Insurance company stated he told them I had a rodent that fried the control panel he could have told me instead of telling me it needed a control panel I waited two weeks for answers and could have purchased a new stove. Oh by the way don’t buy LG appliances I’ve had less that 4 years the set an everything has quit working.

The technician was scheduled for Tuesday at 1:00 pm but showed up at 8:40 am while I was gone. He was rescheduled for 1:00 pm Tuesday and never showed up. I rescheduled for today, Thursday, and received a text at 10:45 am that he was on his way. It is now 2:37 pm and the technician has still not arrived. I called Sears service to find out what was going on and was given the bum's rush because the guy answering the phone could tell I was angry. I have a maintenance agreement with these people and still can't get repair service done in a timely manner.

Took 3 trips to fix dryer. Each tech that came out were rude. The first tech ordered the wrong parts. Dot even get me started on my washer. They keep saying they need the serial number and model but where its placed on the washer on the lid its gone from years of washing. They refuse to let .y warranty know that it needs ro be replaced since we dont have the info need to order parts. I've been without my washer and dryer for a month and half.

Very knowledgeable, he knew right away what was wrong , he put new pump in the right way problem was solved , checked my other appliances , dryer , fridge, dishwasher , all good !! I am very happy with your services, only one thug I didn’t like , that I had to wait for technician one month , cause we live way out !! Thank you!! J. tapper

Technician was excellent. Very knowledgeable, very polite. His name was James and I highly recommend him

I'd love to change this to a 5 star review. Since the Sears Appliance Warranty started being covered by Cinch it has been a challenge to talk to someone and get things done though I still pay my monthly warranty bill and have already paid my $100 deductible. I'm in the system so give me a call and we can discuss. My fridge and freezer have been out for 2 weeks and though I was given from 8am to 5pm today as my window for repair today no technician has been assigned. When I call this number it takes me to the main robo IVR which is not helpful.