General Parts Group

We been using them for years and our recent experience was 5 stars as usual. They had to come back a couple of times but they made sure we were happy with no issues!

They charge over $200 between service call in an hour of labor which the technician he didn’t spend five minutes and zone travel$ 45 just to tell me your machine is old and we don’t have part for it . And they take all your bank information and charge you (over the phone)before even come. Just be careful.

DO NOT USE THIS COMPANY! They have incorrectly diagnosed 2 different pieces of my equipment. They will pick the expensive parts to replace, not trying to correctly do the repair. Also they charge $225 just to come out.

0 state for this company I call them to fix my pizza own first visit technician came he said assemble chain was loose he said its needs to be tight he did But owen was burning the product because there some other problems but technician couldn't figure out. I call again they charge me around $600.00 to come and tight that chain.he came again .now he said there is one part need to be order.i said ok order it and 3rt time he came and installed new part .now wahat ?? He give up he said he couldn't fix it need other parts .I said ok what its is he said you need whole fram need to be change .but there is no guarantee that it will fix it. I am still waiting for my refund. And manager should call me Still waiting for it and it's still burning the product I have to hold one person near to own ,just for watch the product will cook right

The service department is quick to respond and send out a qualified technician to fix the problem. Whether it is my freezer or my commercial mixer they are the best!

They were well stocked,had what I needed.

Great technicians and personable service call operators, but can never get them to a restaurant in a timely manner, even when told they are on their way they do not show.