Excellence Appliance Repair

I was very pleased with Vlad from Excellence Appliance Repair. The top drawer of my Fisher/paykel dishwasher had stopped draining. It works fine now . Vlad was communicative, keeping me informed while he was on his way and while he was working. Because of Vlad, I will definitely consider using excellence Appliance Repair again. The first time that I scheduled service for this, the repairman did not come and no one called me to tell me that he would not be coming. They scheduled another repairman to come between two and four, even though I had told them that repairmen had to be out of the building. Again, no one called me to tell me that he would not be coming. Vlad was the third repairman scheduled to come, and I had already decided that I would not do business with this company again. Vlad changed my mind. He was prompt, courteous, communicative and qualified.

Oleg is the utmost professional going above and beyond to fix our fridge. He hunted for parts well into the night and arrived first thing in the morning to fix the fridge. He even texted back later in the evening when I had a question. He is awesome!!!

Wow this company does business right! They were quick and easy to schedule with and Oleg arrived early! Oleg was SO professional and knowledgeable. Oleg immediately solved the leaking water in my dishwasher and educated me on exactly what was happening. The situation was quickly under control! I will only use this company from now on!

The technician (Vlad) was very knowledgeable and professional. The issue was quickly diagnosed and clearly explained. Honesty and transparency were appreciated and I was kept informed throughout the process.

Oleg diagnosed and fixed the ieak under my fridge . He explained that the leak was coming. from the water circuit line and proceeded to fix the problem. A great technician!

Although my refrigerator was not able to be repaired. (new compressor cost almost as much as a new refrigerator.) I would use their services again and highly recommend them. The technician, Pavlo, was very professional, on time, efficient, and polite. The company followed up the next day to ensure I received quality service and that I was happy with the work that was performed. A very professional touch. Sadly, I have to buy a new refrigerator but will call Excellence Appliance Repair, the next time I have an issue with an appliance.

I booked an appointment for 11-1 pm window. At 130 I get a text that he would be here before 2 pm. At 2 pm I called the main # and was told that the earliest he could be here would be 230. I could not wait any longer and canceled the appointment. The company called me back to apologize and sent an excellent technician the next morning who arrived on time. The company then waived the diagnostic fee though given the quality of the service I would have gladly paid.