Pro Line Appliance Installation

We could not have been in better hands for our appliance installation. From the very start we had the best experience all the way through till the end. The guys arrived and were so prepared, professional, kind & thoughtful throughout the two day installation!! The attention to detail was awesome to see and everything was perfect!! Thank you all so much!!!

Joe and his colleague did excellent work installing a WOLF double oven, hood vent, and microwave drawer oven. Quality crew, quality installation, highly recommend their services, without a doubt would use them again

I do not recommend this company. Sub-Zero referred them as a licensed repair contractor, and while they were the only ones with immediate availability, I quickly understood why. From the start, the scheduling process was disorganized. I provided all my information and was given a service window, only to be told later that no such appointment existed. After some back-and-forth, my appointment was suddenly "found," but the technician arrived late and simply reset a switch without addressing the underlying issue. We had to schedule additional visits, each time going through the same confusion with the office staff "not finding" our information. When a technician finally came while my husband was home, they agreed a part was needed. Weeks went by with no updates, and despite repeated calls and texts from us, we heard nothing. When we finally reached the owner, he claimed they had been in touch by phone, email, and text — which was not true. While the technicians themselves were courteous, the service was ineffective, communication nonexistent, and management dismissive. Save yourself the frustration and look elsewhere.

Pro Line Appliance Installers are truly the best in the business! Their installation of our copper kitchen hood and Cafe cooktop was nothing short of exceptional. I’ve never experienced such outstanding service— their team was punctual, meticulous, and handled our appliances with the utmost care. They ensured everything was perfectly installed, fully functional, and beautifully aligned. They took time to explain the setup, answered all our questions, and left our kitchen spotless. If you need top-notch appliance installation in the Richmond area, ProLine is unmatched. We’re beyond thrilled with their installation of our new kitchen setup and wholeheartedly recommend them!

Installation of Combo Microwave Wall Oven. Pro Line Appliance is awesome for the installation of a new combination microwave oven with wall oven. The house was built in the 1990s with a combo wall oven unit. The cabinetry and facing molding are good hard wood. Lowes wanted to sell us a replacement cabinet made of junk and do who only knows what to the molding, not to mention matching special, paint cured in a paint booth. Other Appliance installers just wanted to drop the unit in the hole, a 30" combo oven, and leave us with a 5 inch gap. Old unit was 47 x 30; new 42 x 30. There are no good answers to this on the net. There are trim kits available online, but dimensions are hard to find and they are vents. Box store sales forces are clueless. Some box stores want you to pay for a consultant after purchase - who know what they do for about $100. They do not assess your home in advance of purchase, apparently. Lots of wasted time, dead ends, people wanting to make a mess in our home. Then, praises, Mr. Anthony and specialist were found! Professional, clean, efficient and well versed! Problem solved quickly. They scheduled install around delivery of 2nd new combo oven and installed it with little fuss. In the situation where the new unit is shorter, they have to build a base in advance. Electric power was relocated behind oven to make all fit in the space properly. Wood was put in the gap at the bottom of the oven. A week or so later Pro Line Appliance installed a matching steel plate. They had to see the actual new unit before construction of the plate so that it would match perfectly. This took 3 pleasant visits from Pro Line Appliance and 3 phone calls. Again, what a blessing!! The price was very reasonable and was half of what a box store wanted to destroy and waste good wood. What a wonderful experience! Please use Pro Line Appliance. They also sell Miele appliances. Call today and stop being frustrated or at sea. We are so very pleased after months of searching for the right answer. Be happy!!!

Odane and Jaquan were truly professional. They answered all questions I asked satisfactorily. They installed the washer and dryer carefully and meticulously as a team. I marveled at how adeptly coordinated they were in fitting 2 heavy and bulky appliances into such a tight space. At the end of the job, they ran the appliances to test for proper functioning and both worked well. I’m very grateful to your two employees for the exceptional work they did!

From an initial service call being blown off, to a reschedule this company has been awful. The office manager Julie is incapable of running an office. Their technician was pleasant when he came, but after several of the most disappointing conversations as well as a horrible lack of communication between all involved in our issues, I can honestly say we will never do business again.