Longhorn Appliance Repair

I had a very disappointing experience with this appliance repair company. I called them to fix my oven, and they came out and installed a part that didn’t work. They charged me for a second part, came out again, and it still didn’t work. Throughout the process, they never bothered to call with any updates — I had to chase them down every time just to find out what was going on. They came out a third time, and the oven still does not work. It has now been a week since the last visit, and they have not returned a single call, even after I told them I would dispute the charge and leave a review if I didn’t hear back. It’s clear they just don’t care. I would never use this company again. Be aware and save yourself the frustration.

Same day service is great. Super friendly staff. Very quick. found the issue out, had the part on the truck. Was at the house less than 35 minutes. He took a picture of the package of the part they replaced. I googled the part number, found the identical part and package they put in. Part is anywhere from $18 to $22 online. My bill was $360. Lets say 100% markup on part. That leaves $320 for less than hour work. You may want to shop around to see what everyone charges per hour for repairs.

First off let's say it sucks having to give them one star just and write a warning to other people . Service man came out first time Told us what needed to be done. We paid half up front to order the part we were scheduled for Tuesday. They called Monday afternoon to reschedule to Wednesday between 1:00 and 4:00 At 4:00. I spent 10 minutes trying to get somebody to answer the phone at the company. Wondering where the tech was. They finally have the tech call me and says it'll be 5:30 or 6:00 p.m. before he can get to us.. tried calling the office back and once again you cannot get anyone to answer. If I want that evening services I would have asked evening services. Not wait till everybody gets home and settled for the evening to have repair work done that was scheduled for the afternoon.

Great service, great timing. They came out fixed my issue within 30 minutes sent me a picture of the part that I needed. I googled and found the exact part in package for $18 to about $25. My bill was $360. Probably better off finding somebody with better labor rates.

I call made a appointment online. Then they called me to confirm the appointment. My appointment was at Friday 9am to 12pm. I get an odd call from the repair man asking if I lived in a mobile home park. I had to repeat myself three times NO. He asked three times and I do not. Then I get a text saying they cancelled my morning appointment for an evening appointment. Basically this company is worthless and should LISTEN to their customers. I refused them to come out to my home. I will continue to spread the word on how disrespectful I was given on the phone with the repair man. I cannot give you his name as he didn't tell me. You get 1 star ⭐.

Posting this on behalf of my friend who had a terrible experience with Long Horn Appliance Repair, because people need to know how bad this company really is. She scheduled a service for her dishwasher and paid the service fee, but the technician didn’t even fix the issue. Even worse, he left tiny wire fragments scattered around the kitchen — which is incredibly dangerous since she has young kids and a dog. That kind of carelessness could’ve seriously hurt someone. On top of that, the dishwasher was reinstalled incorrectly, and now it sticks out awkwardly from the cabinets, way more than it used to. It looks awful, like it was just shoved in and left that way. When she called to get the issue resolved, the customer service rep Britney hung up on her. They refused to refund the service fee or send another technician, and when she asked to speak with a manager, she was told someone might call her back eventually — with no timeframe, no ownership, and zero professionalism. After that, they just ignored her calls altogether. She’s now reporting them to her credit card company, filing a BBB complaint, and sharing this story on every platform possible — and honestly, I would do the exact same. Long Horn Appliance Repair is sloppy, careless, and totally unprofessional. Avoid them at all costs

Yoba was extremely accommodating and was able to fulfill every task we needed done. Many companies had come to do the same job but were unsuccessful. His service and knowledge was impeccable and I recommend this company.