Hopkins Appliance Service

Dustin arrived on time and within minutes had diagnosed the problem with our Whirlpool refrigerator. The fan motor had quit working causing the ice maker and refrigerator compartment to stop cooling. Dustin had the fan motor in stock in his van and replaced the defective one. He ran through a series of checks to ensure the replacement fan worked properly. Dustin was very polite and even removed his shoes prior to entering our house. He was very knowledgeable and provided excellent service. I will definitely use Hopkins Appliance Services again should the need arise and will definitely recommend Hopkins Appliance Services..

I had confirmed appointments with this company on two separate occasions to repair my appliance, but they failed to show up on either day. They did not inform me or provide any updates regarding their absence. On the day they finally arrived, they were unable to repair the unit and left without any solution. They rarely answer the phone and only return calls after I leave several messages on their answering machine. I find their behavior to be ignorant and incompetent.

I called my home warranty company due to a pool of water under my washer. Technician came to house after waiting a week on there schedule and paying upfront, they could not find the issue. When I called back because the washing machine was making a new sound after the technician left, (a clanking sound), I was greeted with a very rude and insulting phone call. Saying that I wasted his time, that he only speaks rudely to customers like me. I will have anyone from that company that was to try and come out criminally trespassed. I would not recommend this company to anyone. I will be letting my home warranty company know about this and recommend them not to use this company.

They came out to fix our washer and when the tech left it broke again immediately. I told the tech that showed up that a piece had broken off the fin and he would need to get that out of the machine before replacing it. Turns out he just replaced the fin and didn't bother to remove the broken piece from inside the washer itself so that piece seems to have lodged itself somewhere and the machine is even more broken than the first time We called Hopkins to give them the opportunity to make it right and they said they would try to squeeze us in for Thursday and they would call us to confirm but we never heard back.

When I contacted the warranty department on my 3-day old Whirlpool microwave, I was pleasantly surprised to not only get someone "live" but also someone who was friendly and helpful and who found an available contractor who could be sent within a few days. After scheduling and within 48 hours, I received a confirmation call from my assigned appliance tech (Joe, at Hopkins Appliance Service). Joe was communicative and clear about his arrival time [he was early, which is prompt in my book!]. He was also thorough in his assessment of the issue and honest about a remedy to address our situation. Very pleasant, personable, and professional. Overall a VERY POSITIVE experience and would HIGHLY RECOMMEND Joe at Hopkins Appliance Service :))

I can not say enough about the professionalism and quality of work of the owner and the service technician. They replaced a sealed system leak in our refrigerator (which a lot of appliance repair people will not do). They really worked with us in helping to deal with the Electrolux extended warranty department which is horrible.

I have a stackable Electrolux washer and dryer I talked to someone to confirm my appt and they were there the next morning about 10 o’clock. He knew immediately what the problem was and did the necessary work. He removed his shoes before coming in. He was very friendly and courteous. I would recommend these people to anyone. Great job.