Hawn Heating & Air Conditioning Inc

I recently purchased a new high-efficiency gas furnace fromHawn Heating and Cooling. They didn’t offer me the lowest price, but they were pretty close. And the salesperson I worked with (Aaron, a member of the Hawn family) was prompt, knowledgeable, helpful, highly professional and very responsive in person and over the phone. The two-man installation crew did a terrific job and answered all of my questions. I found this company very good to work with. Hawn was recommended to me by a neighbor, and I sure am glad that he pointed me in their direction.

I am a first time homebuyer and my furnace decided not to kick on anymore. I called the number on the sticker bc they have clearly serviced it before. I’m really happy I did! They were fast, polite and explained every step of the process very clearly. I will not hesitate to call them for any other heating and cooling concerns I have in the future.

Our 32 y/o Rheem air conditioner finally quit working. We arranged to meet with 4 companies to get bids to replace it. One of them was Hawn Heating & Air. Their Representative, Frank Vitello, arrived promptly for his appointment. He introduced himself...was very respectful, shook our hands and we sat down to discuss our issues. He then went to look at the furnace in the basement (a brand new Amana furnace, installed 2 years ago from a competitor), then went out to look at the old Rheem air unit. He was knowledgable, professional and very detailed. We are customers, that do a lot of research ahead of time and consider ourselves well informed.....and we knew that what Frank was telling us was factual....unlike the other reps, who walked in, threw a piece of paper at us with prices (not even bothering to look at the house/stats). We selected Hawn Heating, even though (1) other bid for the job was lower. We received an official quote quickly, wrote out the 50% deposit for Frank to pick up and got on the install schedule. The installers were able to come sooner than they originally told us. Doug & Hayden arrived exactly on time at 8:00 am. They were polite & professional. They walked the house to get the lay of the land and began the work. By 12:30 pm...the new air was on, Doug walked us through what work had been completed. Asked us if we had any questions...we signed our paperwork, handed over the final check payment and off they went at 1:00 pm. The 5 hour install process was faster that we had expected. It was easy, stress-free and very much welcome. We highly recommend Hawn Heating and have told all our family, friends and work clients.

High quality work and affordable. I had our ducts cleaned in a new to us house that is 80 years old. The amount of dirt and dog hair that they removed was impressive. Highly recommend! We also had a mini split installed for out garage that works great. Both services very affordable and would recommend them to everyone. Thanks for the great work!

I was extremely pleased with Hawn Heating. With the harsh winter we are having I woke up this morning with no heat. I contacted Hawn and within 3 hours they were at my home and fixed the problem. The technician was very professional and courteous and explained everything that was going on. I would highly recommend Hawn Heating!!! Thank you

I asked for an estimate to replace my 20 year old furnace. I specifically asked for a furnace with the same heat output. The salesman then quoted me a much smaller furnace and then argued with me that my furnace put out too much heat for my house. I've lived here for 10 years and it cannot heat my house on the coldest nights. The price was reasonable, though. I wish he would have just listened to me. Edit after owner response: I specifically asked for a furnace with no less than my current 75K BTU output. The salesman then quoted me a 60K BTU furnace (20% less heat output) without consulting me. I then explained the unique characteristics of my home over email. My home has a finished and heated attic (a 3rd floor is about 50% more sq ft than the 2 floor sq ft he's referencing). And the outside walls are block construction from 1928 with no insulation. I explained that my current furnace sometimes runs 24 hours a day according to Nest and can not get the temperature over 68 degrees on the coldest days. The salesman continued to argue with me that he knew I needed a smaller furnace. I asked if Hawn offered some sort of guarantee that the smaller furnace would keep my house warm and they did not offer me any such guarantee. Hawn seems okay with rolling the dice on whether a furnace significantly smaller than the one that's been heating the house since 2004 can keep my family warm this winter. To Hawn: You should ask Frank to forward the 7 emails we sent back and forth. I see at least one lie about me asking for a 100K BTU furnace. I sent pictures of the 75K BTU rating of my current furnace. This salesman is costing you sales and your business' reputation. To Potential Customers: Don't gamble on being able to keep your family warm. Stay away from businesses who won't listen to you and who you cannot trust.

Can I give it a zero please Two visits to install a wall air conditioning unit because they did not bring the right parts and did not know what they were doing Lost time at work doubled for me And then made me late for my afternoon schedule by parking 2 (yes 2?!) of their vans in my driveway for no apparent reason and without asking so I could not get my car out Terrible, terrible service— air conditioning unit was supposed to be replaced in August and got done in November— really?!— is this a joke? Reaching to the Better Business Bureau and considering further action too