Sears Appliance Repair
📍 Appliance repairs in Santa Rosa
Sears Appliance Repair, serving Santa Rosa, provides assistance with a wide range of household appliance issues. Scheduling appointments can sometimes involve extended wait times, and communication challenges occasionally arise. They handle repairs for refrigerators, ovens, washing machines, and more, with technicians frequently demonstrating technical expertise in diagnosing and addressing problems.
Parts procurement appears to be a factor impacting repair timelines, often requiring subsequent visits for completion. While certain technicians are recognized for their thoroughness and clear explanations, overall, experience can be somewhat inconsistent. Securing timely service and proactive communication are areas for potential improvement.
Information about appliance repairs - Sears Appliance Repair
Service options
- On-site services
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Offerings
- Repair services
Payments
- Credit cards
Parking
- On-site parking
Sears Appliance Repair is in position 1 out of 2 in appliance repairs in Santa Rosa
Customer Reviews
Sears Appliance Repair has a rating of 4.5 out of 5 based on over 108 reviews on Google
I waited a month for a repair appointment for an appliance with Sears -- I tried to get a human multiple times to see if there were other options available but was unable to get past a bot on the phone. After several tries, I just decided to wait for the appointment. The day of the appointment, they simply do not show -- despite me receiving several confirmations via email and text in the days leading up to the appointment. Their website only offers to rebook me two more weeks out -- after waiting for a month for the first appointment. No human communication or apology. Would avoid hiring this company like the plague. **following up on their comment - the response could not be more generic. If they actually wanted to help, they would reach out to me directly, but I’m sure this is par for the course for their company.
Aaron was very knowledgeable and explained what was wrong and the process to order the parts. He returned to repair the freezer and explained the process. It was fixed before I knew it. He let me know how to restart it after I finished cleaning it. Thank you Aaron. Great job!
Ice maker broke. Antonio came out and evaluated the issue and then ordered parts. Repair was made a week later (upon parts arrival). Antonio was fantastic and made required repairs efficiently and evidently.
My landlord pays for an annual contract that, ALLEGEDLY, guarantees better repair service. When we needed a simple dishwasher repair, the earliest available appointment was about 4 weeks out. (A long time to wait for a repair!) On the day of the appointment, they cancelled at the last minute. Made an appointment for one week later. On the day of THAT appointment, they cancelled last minute AGAIN!! We have since scheduled a repair with a different company, and I have recommended that she cancel her contract. Absolutely ridiculous. Do not use Sears.
He was kind and courteous, and fixed our dryer quickly. Great job!
Aaron was great. Very professional and respectful. Great experience.
Very timely, friendly and professional. I would definitely use this service again.
Information about Sears Appliance Repair
Address
Sears Appliance Repair is located at 100 Santa Rosa Plaza, Santa Rosa, CA 95401, United States
Phone
The phone number of Sears Appliance Repair is +1 707-376-9072
Website
The website of Sears Appliance Repair is: searshomeservices.com/locations/ca/santa-rosa/sears-appliance-repair/100-santa-rosa-plaza
Business Hours
Monday: 04:00–20:00
Tuesday: 04:00–20:00
Wednesday: 04:00–20:00
Thursday: 04:00–20:00
Friday: 04:00–20:00
Saturday: 04:00–20:00
Sunday: 04:00–20:00