Jim Bennett's Plumbing Inc

Title: Irresponsible, Incompetent, and Completely Unaccountable – Avoid at All Costs If I could give zero stars, I would. Jim Bennett Plumbing in Tallahassee left us with a literal disaster. Their crew not only broke our septic system, they also abandoned the job, leaving our property in a condition that was uninhabitable. No running water. No working toilets. Raw incompetence. And as if that weren’t enough, they refused to return our calls for three days. We were left scrambling—without basic utilities—and ultimately had to pay out-of-pocket for an outside electrician and another plumbing company just to make the home livable again. Jim Bennett Plumbing showed no professionalism, no accountability, and absolutely no concern for the safety or well-being of their customers. We trusted them with our home. They walked away from the job and left us to clean up the mess. Avoid this company like the plague. ----------------------------------------------------------------------------------------------- Update: Even After the company took the time to reply to my review they still have not called me back. Stay away from this company at all costs!

We had service scheduled for Wednesday morning. The dispatcher had the prior owner’s contact number on file despite me having work completed on two previous occasions with Jim Bennett. The work was rescheduled for Thursday and again, no one showed up. No one called to let us know they were delayed. We scheduled work to be done with a different plumbing company as we could not wait a third day for work that may or may not ever get done.

I want to say this is one amazing company Mr Jon was our technician and he was very polite and did his job this man worked in a whole thunderstorm, lightning and thundering and got my job done. I am so proud of this company thank you guys so much. I will definitely be calling you again for all my plumbing problems.

I had an incredible experience with this company and wanted to share my feedback. I woke up on Friday morning to a big leak under my kitchen sink and of course was not happy. I called based on a recommendation from a neighbor. Linda was very friendly and helpful and told me should would be able to have someone at my house on Monday morning first thing. Linda called Monday morning to let me know Brandon was on his way and would be at my house within 30-minutes. Brandon showed up with a smile on his face and was quickly able to diagnose the problem. I needed a new garbage disposal and luckily he already had one on his truck. The whole process took less than an hour. Brandon was courteous, professional and very personable. He did a fantastic job and knows what he is doing. He even cleaned up after the job and took the trash out. I will definitely recommend this company in the future! Shoutout to Brandon and Linda!!!!

I normally don’t post reviews - even with a bad experience I try to give people the benefit of the doubt. But I don’t want anyone else going through what we have. We finally got Jim Bennett’s plumbing to come out to work on fixing the pipe in the kitchen. They were originally supposed to give us an estimate to send to our insurance but they came out to to fix it. We decided to pay out of pocket and get reimbursed since we haven’t been able to use our sink or our dishwasher since the hurricane in October. They "fixed it" and left and we ran the dishwasher and heard water outside and when we looked it was leaking worse than it was the first time. The owner called and apologized and promised to make it right and also told us that he is a licensed contractor and that he could fix all the damage. We scheduled a time for the owner to come out to give us an estimate for all the work. The day Mr. Bennett was scheduled to come out, both my husband and I left work to ensure there was no miscommunication. We didn’t get a phone call and he didn’t show. Two days later we finally got a hold of him and he said he would send someone out (no apology or explanation of what happened). The following week they came out ready to work and not give us an estimate. There was apparently some miscommunication. We gave them one more chance and met Mr. Bennett at the house on Feb 27th. He wrote everything down and told us he could get everything fixed for us and would get us an estimate for our insurance ASAP since it would be 15k-20k to repair everything. That following Tuesday we still had no estimate and began calling every day. My husband finally got a hold of Mr. Bennett today and he promised the estimate by the end of the day. He also mentioned an estimate about 10k less than he originally mentioned. At which point my husband had to remind him all the items to be fixed (that he had already supposedly written down for us). And he never did send the promised estimate. At this point we will need to start from the beginning all over again and fortunately have a contractor who is taking care of us. We still can’t use our sink or dishwasher since October and we are really not happy with Jim Bennett’s plumbing. I have also called twice now to obtain a copy of their general liability policy for our insurance company and have not received a call back. I didn’t want to complain about a local company but at this point we are beyond disappointed and won’t be working with them in the future.

I am very disappointed by the service that I received from these folks. I am an American home Shield client and maybe it’s because of this that my case was not handled with care. I had been dealing with a drippy tub spout for a month now to which they have sent a technician to my home 4 times with no repair. Every technician that came out stated a different cause. There was no uniform troubleshoot. They switched my hot and cold water and insisted that it could not be remedied without tearing down the wall and redoing the piping, not to mention I had an appointment this morning for them to replace my shower valve so that water damage repairs could begin by another contractor, I spoke with Sharon who assured me that I was on the schedule for Monday despite conflicting information that her technician Chris was giving about the leaky spout being due to high water pressure (Chris had informed me that the cause was a valve but that the water pressure wasn’t helping, he told me that the water pressure valve could wait). I received a call Sunday night from my warranty company stating that Jim Bennett would not be coming due to their technician saying that the cause was high water pressure and not a valve (They don’t cover water pressure issues). Jim Bennett’s didn’t even have the common courtesy to call me and let me know themselves (Even though I had JUST spoken to them that Friday afternoon about this and my repair schedule). This Monday morning when I called at 8:20 am to follow up on my appointment and at least putting my shower dial right side up (they flipped it upside down on their first attempt And said that they would remedy when they came back) they told me that they would not be coming out due to my high water pressure. Even though I told them that I only wanted them to put my shower dial back right side up she told me that she would call me back and it is now 4:30pm and I still haven’t heard anything. Figures. Silver lining Lance Maxwell plumbing came out same day this afternoon and installed my water pressure valve ALONG with also fixing the leaky tub spout AND put my shower dial back right side up WITH the hot and cold water on the appropriate sides. Needless to say I would not recommend and will not be doing any further business with Jim Bennett’s Plumbing. P.s. they cut three holes into my ceiling and said that they would send someone out to close it up. This was completely neglected. I’ve washed my hands of them.

Please PLEASE do yourself a favor and DO NOT call Jim Bennett Plumbing - DO NOT do business with them, DO NOT entrust your time and your home to them. I have never worked with a more incompetent company in my entire life. Originally I called them after I had a flood in my townhouse, where my upstairs bathroom leaked through the ceiling into my downstairs area, destroying so much of my house. At first one person came out, and he started by trying to take off the toilets in both upstairs bathrooms, and then started snaking in one, and said he couldn't get it to go. It took 2 days and 4 individuals to realize they spent the first day and a half snaking the wrong pipe, and then they said they repaired everything and it was good to go. However, they never tested anything, and as time went by, I knew something was still off and not fixed. As the rebuilding was about to begin, I knew I needed them to come back and figure out what was still wrong - I called and got a bit of a runaround, and the original day someone was scheduled, they missed the scheduled window, and I needed to reschedule for the next day. The man who came immediately started noticing all the mistakes that were left by the original FOUR people who were here. They did not replace the wax liner in one of the upstairs toilets and in fact left it entirely off the hook - I was purposely not using that bathroom because I was concerned something was wrong, and as soon as he flushed it, water once again came from the ceiling in the downstairs. This was also the cause of a smell I was experiencing in the other upstairs bathroom. Then as he told me to watch the pipe to ensure no new leakage happened after he fixed it, I told him I did in fact see more water coming through. He then got a ladder to look, and said discovered that the time the original four people were here, they actually put a hole in the pipe with all their snaking attempts. A HOLE. IN THE PIPE. Something that could have been caught at any point if they had done their due diligence and tested everything, reattached the toilet, gone through just the basic steps. The man, now the fifth person who had been to my home, said he couldn't repair the pipe because he didn't have the supplies, but that he would come back on Monday. This was also the day the reconstruction was supposed to begin, so I had to work with them to push closing up the hole in the ceiling back a day. Monday came, and he didnt show and did not answer my call, and when I called the office the second time to confirm he was still in fact coming, they said no he wasn't, maybe they could reschedule tomorrow. That would be completely unacceptable with the repair job already being pushed back, and after advocating for myself, I pushed that they please send someone that day, but not anyone from the original crew who came, because clearly they already left my house worse off than when I started. They ended up sending three other guys later that day, one of which was from the original group, and it was clear they were all frustrated and annoyed with me/the situation while they were here. To me, if you are a business, and you make an egregious error and completely continue to string along a customer, you should be rushing to make it right and apologize and going above and beyond to make it right. The only rush that was ever received was a rush to end the initial work without finishing correctly the first time and being extra quick to write me a large bill then as well. This is my home, and my life that has been disrupted, and Jim Bennett Plumbing is not a company I would ever want someone to entrust these important items to. During an already stressful and traumatic experience, they amplified those aspects and made it so much worse. I keep thinking, after 2 months of living in a construction zone, what if we had sealed everything back up and replaced all damaged items, and then with a hole in the pipe this would have happened all over again?