E&J Appliance Service Company

I had my second excellent experience with E&J last week when I had a fridge issue. The owner, Alan, came by to see what was what and we discussed all of the options for resolution. He was the kind of nice and friendly that really makes me miss my midwestern roots. He really went out of his way to make me feel helped and comfortable. The solution was a new part that he got ordered and had Nick come to replace just a day later. Nick was also friendly and very efficient and we now have a fully functional fridge again. And it didn't break the bank! I typically hate dealing with home issues and repair people but I've got these folks on speed dial.

This was a very pleasurable business experience from the get-go. The Dispatcher with A & J was polite and very helpful to this first-time customer. Santiago (the Technician) called ahead of his arrival to my residence. The issue with my ancient GE refrigerator/freezer was diagnosed almost immediately and service was restored lickety-split. A (needed) additional part was ordered and within 2 days the item was accessed and project completed. Top-notch! Me happy!

Such a great company! Adam is an amazing tech! Very knowledgeable and was able to explain the issue and what needed to be done to fix it! Had 2 separate appliances fixed and they work like they’re brand new. Thanks again!

We had an issue with our refrigerator ice maker. E&J was recommended and did not disappoint. The tech, Jason, was a pleasure to work with and quickly made the necessary repairs. The cost was reasonable, too. A+

Our service man was Nick came into our home, Look at our freezer told us it would cost us $500 and that it was a 50-50 chance that it would Work. This disappointment was that he charged us $135 for less than five minutes To tell us that it was partially unrepairable. I would’ve been happy to pay $25 bucks to hear that but no $135 is a bit too steep for me. Another thing when I called the receptionist, I was descriptive on what my problem was the making and model, I received a phone call from Nick before coming. He knew exactly what the issue was but yet still $135 just was wasted. Just before warned that if you have a Samsung refrigerator with an icemaker, don’t waste your time calling these people to tell you that it’s a 50-50 chance that it won’t work and be charged $135.

Caveat emptor ( Beware ) ! They have no hourly rate instead they quote a price which reflects some guidelines they go by for that job. Their guy was here for 20 minutes and paid himself $243 for labor and also charged $198 for a part. I would never recommend these people to anyone I know.So here is the follow up: 6 mos later the same part went out again. Labor $200 and replaced part free. 2 mos later, same part went out again. This time no warranty at all. Fed up. Junked it all.

Had no familiarity with this company but chose it based on reviews....and they were not wrong! Great service!! Brad was prompt, professional and knowledgeable. He was able to diagnose the issue quickly and easily based on his qualified experience. He explained what he found, described what he had to do and said he could be back with the right part in 2 days. Fixed it quickly upon his return and all is well. Thank you, Brad and E&J Service Co.