QuickTurn Appliance Repairs

Beware of J&B Appliance Repair. It was suggested by Insinkerator/Emerson to use them to install a filter into my new Insinkerator hot water dispenser, the tech jerry-rigged it and the tubing was not properly installed in the filter or dispenser. I was trying to figure out why it still had an unpleasant taste only to discover he never installed it correctly in the first place. (see picture) (FRAUD) and they will not reimburse me for my $125.00 charge. I am 73 and on a fixed income. Shame on this company! I tried to speak to the owner and the receptionist is protecting him, she refuses to let me speak to him. The tech came out one more time and suggested I call a plumber, saying he did not know how to install it. now I am spending $345 to get this done properly. I have spoken to Emerson and filed a complaint which I followed up with an email to J&B. Appliance EDIT to orginal review, as you can read their response, they miss the point! it was never installed, the tube was just placed in the air pocket behInd the sink where no one could see it unless they crawled under to find it not installed into the hot water dispenser.

We had dishwasher issues at the end of June and this is who the home warranty company hired. The worker told me that the issue was a broken part and he’d reach out to the warranty company to see if they’d replace the part or buy a new dishwasher for us. In the meantime, he gave us a "hack" to make the dishwasher work by running hot water. Called them today to get an update as it’s been 2 weeks, they sent me to call the warranty company. The claim was denied because there was evidence that it was pest damage, there was apparently urine & feces in the part. The worker never mentioned this to me. He had me run the dishwasher with urine & feces inside of it. Thankfully no illness but that’s beyond unsanitary.

Warranty company had us use J&B. I saw the reviews and wasn’t thrilled. However, they were quick, professional, and thorough and fixed the problem. They called immediately, ordered the replacement, scheduled very quickly, and got my disposal replaced promptly during a holiday week. Great experience!

I was scheduled with this company to have my washing machine repaired today. I scheduled thru Whirlpool service last week and was sent a confirmation email saying the service was confirmed. Today I waited until the last hour of the 4 hour service window before calling J&B since I hadn't heard from their service tech or company at all... No response, not even an email update or cancellation. I proceeded to call Whirlpool again and they found a cancellation notice posted after the time I called J&B the first time. In short expect them to No call No show you if you ever get scheduled for them to fix anything and you won't ever hear about it until after you call a third party to look into it. Also to J&B, since you can't answer a phone call during office hours, I recommend you cancel your line to save yourself the false effort of pretending to use it.

I will never use this company and encourage everyone to stay away. Our dishwasher stopped working and through a protection plan they were the only choice in Tucson. The first appointment they did not show up which was a waisted day for me. Upon calling the company they set up another appointment and actually arrived. They diagnosed the issue and ordered the part which came in 1 day later. We had the part installed and the dishwasher worked for 1 wash then stopped working. I called the protection plan and they set up another appointment for a Monday. The tech from J and B didn't arrive again!!! I called the company and no answer but I left a message. I called back the next day and they eventually found that I had a work order and said the tech could be there the same day. The tech did not arrive. I called back set up an appointment for Wednesday and again no arrival, then set one up for Thursday and the tech came and diagnosed the problem and it was the same part needing to be replaced. This is the interesting part of the story. The tech told me that the part would be ordered but that he may not get paid for the installation due to the warranty service provider. But he said that was not my issue and that he would order the new part and do the installation for me anyway. Fast forward a month later and my dishwasher has not been fixed and most of my calls to to J and B unanswered. When they do answer they tell me the part is ordered and they are waiting on it. What I can't figure out is why it took 1 day the first time and when the tech may not get paid for the second installation the part is mysteriously on backorder. Actually I can figure it out. This company is a fraud and doesn't even have a storefront their address in Google is Postnet!!! Do everything to stay away from this company!!!!!

After seeing the numerous complaints on the BBB site plus my experience (hindsight is 20/20), I'm suspecting this company has their friends post positive reviews; based on my experience, mine is not positive: Reported my microwave not working with home warranty company, assign to one vendor who refused home warranty claim, was handed off to J&B; they called the next day without explanation and scheduled a tech. Tech showed up the next day, spent about 30 minutes, diagnosed broken sensor, stated he would order the part and call next with to come back out and complete repairs....Not only did he NOT call back but their office stated they haven't heard from him...for two weeks? Their office staff continually punts, promising they will call back with status but NEVER calls back - I've had this issue since Sept 4th; next week will make it a month w/o repairs. My home warranty company has stated in an email to go find a company on my own and send them the CC charges. I'm just going to purchase a new Microwave and be done with these clowns..

Literally the worst company I've ever worked with. Went through Whirlpool to have service performed and the tech came out. Told me we needed a new part but then gave me no info about what would happen next. He said someone would reach out. No one reached out. I followed up and they said the part was on back order. I asked if they could follow up with me each week and she said they had too many customers to follow up on a consistent basis. (Are you kidding me). Each time I followed up i got the same story. I reached out to whirlpool and they said they called the company and that J&B Appliance would follow up with me in a couple days. Of course, no one did. At this point it had been 4 weeks with no washer. I called to follow up and no one answered throughout the day. The next day i called and their mailbox was full.... I don't understand how you can run a customer service based company and treat your customers the way they do. I reached out to whirlpool and they tried to reach out to them several times and EVEN THEY COULDN'T REACH THEM. They have since scheduled another company to come out in a week but at that point it's going to be 6 weeks. This company should not even be in business.