ACE Commercial Laundry Equipment Inc

Their team arrived early Monday, installed two front-load units side by side, routed the drain lines cleanly behind the baseboards, and calibrated the OPL controls so my staff can trigger the sanitizing cycle with one touch. While the installers were here they also tightened a loose hose on our old dryer at no charge. The new machines finish a load in twenty-six minutes, so sheets get back on exam tables before the next appointments start. Glad I called them.

I wish I could give 0 stars. Here’s a list of issues that have NEVER been resolved nor have we (multiple tenants) received a call back on: 1. They do not schedule a "coin pick up". There will wait until the units are jammed with so much change that they don’t work. We have to call them to remind them to pick up their money. 2. Once they do pick up their money or provide maintenance, they don’t return calls or leave a note to let tenants know it’s fixed. 3. Even the operators collecting money know we are being overcharged for our units as they have made comments. They don’t remember to pick up their money, but they do remember to change the coin dispenser to charge more when they come out. 4. You can call their number- you will NEVER EVER speak to someone at Ace. You will always get an "answering service". When you try to report issues, they take a message and let you know there is nothing they can do. YOU WILL NEVER RECEIVE A CALL BACK FROM ANYONE AT THIS COMPANY IF YOU HAVE ISSUES.

I help run a small chain of hair salons in Orange County, and when one of our big towel washers quit in early August I was anxious about downtime. Ace Commercial Laundry answered my panicked call that afternoon and scheduled a next-day swap. The techs rolled in with a spotless new commercial washing machine, protected the tile with runners, and used laser levels to make sure vibration stayed low. They walked me through the control panel, pointed out the energy-saving rinse cycle, and emailed the warranty docs before leaving. Minor hiccup: we had to wait fifteen minutes while they tracked down a 30-amp breaker in our panel, but they fixed it and ran a full test load. Fresh towels came out fluffy and almost dry. Worked out well.

I help run laundry for a small senior community in Westminster and reached out to Ace Commercial Laundry earlier this summer about upgrading some aging commercial laundry equipment. Our old front loaders shook so hard we had to wedge cardboard under one. Their rep measured clearances, showed energy and water differences between models, and gave a breakdown of what we could phase in versus replace all at once. The install crew even cleaned the floor drains and leveled the pads before setting the new units so vibration is basically gone. The new set runs quieter and cycles faster, which matters because staff turns rooms constantly. Billing matched the proposal, no surprise fees. Nice to deal with a company that talks total cost of ownership instead of just pushing shiny machines.

Ace installed one used dryer and one defective washer. Both were filthy inside. The installers left dirt and refuse. The app did not work as it incorrectly showed the machine was in use, therefore we did not have access to the funds we loaded. Requested ACE repair the defective washer multiple times to no avail. The quality of the installation reflects a poor work ethic. If you need on time quality service and products, I suggest searching elsewhere.

I oversee a mid sized apartment building in Westminster and called Ace Commercial Laundry in late July when one of our shared machines started throwing errors and residents were annoyed. Their team walked me through how they handle laundry room management for multi unit setups and sent a tech the next morning. He traced the issue to a sensor and checked the other stacks so nothing else would fail over the weekend. He also cleared the lint run behind the bank of dryers while he was there, which probably saved us another service call. What I liked most was the quick text updates with parts ETA so I was not guessing. Residents noticed everything worked again before the weekend rush. If you manage units and do not have time to babysit washers, get someone who tracks usage and keeps things running. Glad I called them.

TENANTS: YOU DON'T WANT ACE IN YOU LAUNDRY ROOM. With the installation of Ace machines, the cost per load increased 275%. An ACE supplied washer has 50 percent of the capacity of the previous washer at a 75 percent increased cost. As it now requires 2 loads for every one prior to ACE, the cost of washing and drying the same amount is now 275 percent higher.