Big Blue Plumbing

Harris Giotas, our Big Blue plumber, was incredible. He is a real credit to the industry. Not only was he able to replace our aging (and old) Glacier Bay fixtures without tearing out the entire wall, he discovered and repaired a unknown major leak under the toilette. We are truly indebted to Harris for his complete professionalism. He was prompt, efficient, and courteous. He is highly recommended for any plumbing problem or issue.

Enrique Luevanos, Technician with Big Blue installed our new thermal expansion tank. He was very professional, thorough and respectful during their entire process. The end result was great professional service by again, another great technician with Big Blue.

When our old hot water heater died and couldn’t be fixed, we called Big Blue. Javier V. was really helpful with explaining our options, and we decided to upgrade to a Sanco2 heat pump system instead of gas. Javier and Pardo were knowledgeable, kind and precise with the install, and navigated challenges like where to put the heat pump behind our house and ordering special parts. They also work with a great electrician and facilitated that work. The whole job was done in two days! They made sure we didn’t have to go a weekend without hot water. I highly recommend going with Big Blue and their expert staff.

Nate J at BBP was very professional and knowledgeable. He explained our options and when he left I felt good because he actually made sense at when he explained things. My neighbor said that he had his plumbing done at Big Blue and was very happy with them. So I would definitely recommend this company.

Huge Project: full house drain re-fit and water re-pipe. Based on my overall experience, I’m very impressed with this company. The manager, Justin Fry was easy to communicate with, very patient, and thorough. All of the technicians were friendly and professional. The primary plumber on this project was named ‘Pardo’ (Rodrigo) Hernandez. Excellent! Always punctual, great work ethic, detail oriented, clear explanations. He was amazing and I’m so thankful he was the lead. I experienced exceptional customer service: appointment reminders, notifications when techs were in route, along with a picture and bio of the tech. I found all of this very helpful. Speaking directly to a reps at the main office was easy. This was a lengthy project (6 days), I would highly recommend this company.

Nate was great! Professional, knowledgeable and personable. Our sump pump repair that we thought would be straightforward became a puzzle, and he was thorough and persistent in solving it. He explained everything clearly and answered any questions as the project went along. Couldn’t have been a better experience! Thank you! From scheduling and arrival time text communication, excellent all around. Would heartily recommend Big Blue Plumbing!

Be warned. Big Blue Plumbing is under new management and is a completely disorganized mess. After previous doing a large job, Big Blue missed appointment windows 2 days in a row only notifying me 3 hours after each window. I had 10 hours of my time wasted dealing with this organization. The very polite staff will lie completely to your face, asking you to wait a little longer. I was promised a callback from a manager and never received a call. All of this and I've been paying for the True Blue membership for a year with "prioritized service". This company is now a joke, the new management company is garbage.