Burnside Air Conditioning & Heating

Texas weather really keeps you on your toes, and when we suddenly hit freezing temps earlier this week (in November ), our thermostat displayed an error code and the heat completely stopped working. Total panic moment. We called Burnside and spoke to Retha. She understood our urgency and got us scheduled right away. Of course Texas weather then decided to be back in the 80s, but that did not change us needing to get the problem fixed! Hamza came out to the house, figured out the issue in no time, and had our heat running again before we knew it. Hamza also showed us our air filter and recommended we change it. Our filter had only been in the system for about 3 months, but with 3 dogs in the house it sure was ready for a new one. He also helped us understand how we can better set our thermostat temperature ranges so we make full use of our duel fuel system. Donnie, Dean, Kevin, and Tim have put together such a genuine, hardworking crew at Burnside. We couldn’t be more thankful for how quickly and kindly they took care of us.

I have not had the service performed yet but I will say the estimate visit went very well. Aaron answered all my questions and gave me additional information that I need to consider as I gather the rest of my estimates. Very transparent and he is such a fun-loving representative of a company who's work he is passionate about. They have a flat rate per unit but if he had not come out, I would not have learned all the additional information which will help me greatly in my selection process.

The technician was extremely fair, honest, affordable, and arrived on-time. He was pleasant and competent. Excellent communication. He educated me on additional services but there were NO high-pressure sales pitches. I’ve had annual maintenance plans with other companies that were constantly up-selling and even up-charging. Not Burnside, however. They’ll be my annual providers, now!

They were referred to me by a friend. I called them earlier this year to fix my AC and they were vert punctual in getting me in. The technician told me several things were wrong and fixed them one including the panel. He also told me I needed a new AC soon. Not long after this, my heater stopped working. I once again called them and they were very punctual about coming to see me. It was the same technician. He told me my AC unit needed to be replaced and that was it. I called to get another opinion from another company. Come to find out the Burnside technician didn’t replace a part for the heater which needed to be done since I had anew panel. The part was still in the box that the Burnside technician left in the attic next to the AC unit. The other guy fixed it for free and told me I probably have several more years on my AC unit. So far so good. I would NOT trust the technician from Burnside that helped me.

My A/C decided to quit working and my normal guy retired so was in a prediciment. I found Burnside on the Better Business Bureau, they have an A+ rating, good reviews and zero complaints. I called they fit me in the same day, I ended up rescheduling to the following morning and they were very accommodating. Chris the tech called me to let me know when he was on the way and provided an estimated time of arrival, he was super cordial and professional. He also explained everything he was checking and doing the whole way through. I inquired about the age of my unit since I was contemplating replacing it with a more efficient one in the near future and he was able to provide details not only about it but also comparatively to a newer unit as well as the different options available. He didn't try to pressure me into anything but he gave me the information required so that I can start planning and making arrangements. My whole experience with Burnside and Chris was fantastic.

They parked their service truck partially covering my driveway and I had 2 cars parked on my driveway with the one blocked having to leave, so when a guy came back to the service truck I asked him if he was going to leave and then asked him if he could move the truck. His response: "Yeah I’m leaving soon" in an extremely annoyed tone, slammed his door, and just stormed right back to the house he was working at. As he was walking away I said "EXCUSE me? Did you hear what I said?" And he completely ignored me and continued walking off. I was caught so off guard by his response, I called the number plastered on the truck and all they said was that they’ll reach out to technician. Never got the name of the technician. 5-10 minutes later I walked back out to see if I can leave and sure enough the truck was gone. To be fair I’ve never used their services but now I know to avoid them like the plague in the future since they clearly don’t train field workers to act professionally. I wouldn’t be surprised if this shows in the quality of their services. Incredibly unprofessional.

Jason was excellent. Extremely knowledgeable and very professional. I am really happy with the service he provided, as well as conversing with him personally. I highly recommend him and Burnside. Will definitely be referring Jason and Burnside to family and friends in need of service. Thanks again, Jason!