Critter Control

Crystal was very helpful in getting things set up. Chad came out to do the job. He was also very helpful. He worked around the obstacles presented by the local power company needing to come out and disconnect the power. He even text me when they returned to turn it back on so that I could come back to the house. He also provided some good insights on additional services we are contemplating. I really appreciate that they made us whole on some work that a previous employee didn't do with no problems. I appreciate the good customer service provided. I would have given a 5, but I am still waiting for a call back from management, that I requested.

Revised- After my review below, I was contacted. And after ordering the siding trim, Critter Control made the repair. Only gave 3 stars because I had to do a lot of work to get this resolved. Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disappointed with their lack of customer service and refusal to honor the signed contract terms. I would not hire them again.

I had a very bad experience with this company. They are very hard to get in touch with. The gentleman that gave me the quote (Phil) told me he will be available whenever I had a question or issue. He was not it took him 24 to 48 hours to respond if at all. I called the 800 number and got the run around they told me a manager would call me back never heard from anyone. They had no problem taking my money. Just the worst experience I've ever had poor customer service.

Everything went well. Our raccoon problem was resolved. I only gave 4 stars b/c it took two months to return and remove the temporary door installed to remediate the problem. The technicians were FABULOUS!

So far things have gone somewhat smoothly. Steve reinspected the crawl space for activity. Greatly appreciated that. We’ll see what happens in the next month.

Update, it took an entire week to get a call back, albeit a holiday week, one week later... I received a call from management, however I was not available to take the call which often happens during business hours. I did returned the call, but have only gotten voicemails back in return, twice...so we're even on the phone tag...It will be interesting to know if this Is just phone messages or if there's any real action.. I will update if anything more happens. A bat got in my chimney and I called in the morning hours on a Friday to get someone to come out. I was given a two-hour time window at the end of the day, I was also told I would get a call about 30 minutes before they arrived. I all took my plans to make sure that I was home and by my phone just prior to the 2-hour time window beginning. At 20 minutes before the 2-hour time window was Over, I called, politely asking where my service person was as I hadn't received a phone call and it was nearing the end of the two hour window. I was passed off to a customer service manager who told me that my appointment shouldn't have been scheduled that there was no one available to come, they were on vacation. As was the regional manager. I was faced with it being at the end of the day on Friday, looking needing to find someone else (at weekend holiday fees) to have somebody come out to service me, still with a bat in my chimney. I was also told that I would be included in an email to the upper management letting them know what had happened, I was not included in any such email, nor have I received any communication/ any offers to make amends and it's been two business days

Was told I would get my money back in 5-7 business days due to than not being able to guarantee the raccoons would be gone so they did absolutely nothing. Fair enough, until I never got my money back! I reported the company to my bank and I will be filing papers through the court if my $500 isn’t in my account in the next week. It’s been OVER A MONTH!! Worst business I’ve ever had to work with.