Zlectric Solutions

This company was assigned to me through First American Home Warranty for a breaker replacement at my AC unit. I had to call them to schedule and appointment because I never heard from them. The man answering the phone (I'm assuming he's the owner) was pretty abrupt and somewhat rude. He then explained to me that he's based out of Corpus (I live in San Antonio) and that he would have to get one of his Austin guys to come out. That took about a week. I gave the company a 4 star review because the work that was done, was good work. The electrician that came out was very professional and friendly. They didn't have the part they needed to so they ran down to Home Depot and picked it up. They were in and out quickly.

They were assigned to us for home warranty claim. They came out next day and completed the work in a professional manner and speedy manner. The tech explained everything and was very helpful and courteous. We even called them back out to install a ceiling fan outside of our warranty work. The new tech was great as well. I would definitely recommend them and call them again for any electrical needs.

Wish I could give 0 stars. This company is a contractor for our home warranty company. Submitted request on 8/24. Followed up on 8/27. No response; no call. Notified warranty company. Zlectric told warranty company they were still trying to put us on their schedule FOR FIVE DAYS!!! Clearly they do not want to work.

Unbelievably horrible service. Was assigned this contractor through our home warranty for a malfunctioning oven. Was not contacted in a timely manner, received a text message from the electrician at 9:30pm saying he could come out the next day. Got here, spent 5 minutes looking at our oven and stated he could not test the power because he "didn't have the tools." Stated he would have to get with his boss and come back out. First of all, how does an electrician not have the tools to test power to an electrical appliance? Well, after not hearing from them for a week and multiple calls to our home warranty company, turns out the electrician, Dusty, had submitted a report stating there was nothing wrong with our power and they should send the appliance company back out (who had already been out and stated the oven was fine, that it was an electrical issue). I called him personally to question this, as I knew he had tested absolutely nothing during his visit, and he stated that the reason he said that was because the appliance company needed to come back out and REMOVE THE OVEN FROM THE CABINET for him so that he could test the power. He clarified to me that he could not check anything because he had nothing to prop the oven on, as its above ground level and built into a cabinet. To be very clear, he did not state ANY of this during his time in our home. If he had, we would have very easily provided something to prop the oven on so that it could be removed from the cabinet and the wires examined. This was such a simple task that, upon him clarifying why he didn't do anything during our visit, we very quickly and easily went and pulled the oven out ourselves and checked the wires. Turns out it was a simple burned out wire nut that was probably causing a short. My husband fixed it in about 20 minutes. I am certain we are not the first home this company has ever encountered that has an oven built into the cabinet, and they seriously don't have any idea how to deal with that? Then he straight up lied to our home warranty and let us sit without an oven for an additional week when it could have easily been fixed during his initial visit. I am astounded at the laziness and dishonesty of this provider.

The home warranty company contracted with this company to diagnose a breaker issue. Dusty was assigned to the service call and he was professional throughout the entire process.

Missed two appointments without giving us a heads up and then after coming on the third try, has ghosted us to reimburse us for the part we bought for them. Generalized difficult to get in touch with them.

Our power went out one night as we were getting the kids ready for bed. Zelectric Solutions was sent out by our home warranty company to assess if our electrical emergency was covered under their plan. Aftera looking at things the electrician decided we had "backed into" the electrical panel with our vehicle causing the power outage. I told him my spouse and I were inside the house when the power went out and we had not driven into the electrical panel. He said he would need to get the work approved and left. When I didn't hear back the next day, I texted him and he said he still needed to check with his boss. On the third day I learned from the home warranty company that the electrician had actually reported the absurd idea that we damaged the panel with our vehicle. How dishonest! We ended up paying for a much better and honest electrician, who quickly determined the problem was years old and not in the electrical panel. Very disappointed with the poor service our family received during 100 degree weather from Zelectric Solutions.