Liza's Tovar Electric
📍 Electrical services in El Paso
Liza's Tovar Electric provides comprehensive electrical services in El Paso, specializing in upgrades and installations. Their team focuses on promptness and efficiency, ensuring projects are completed to a high standard. Many clients appreciate the team's ability to handle complex tasks like EV charger installations with impressive results.
This reputable business is known for its knowledgeable staff and customer-focused approach. They demonstrate a commitment to resolving issues effectively, even in emergency situations, building trust and reliability within the community. Overall, Liza's Tovar Electric strives for excellence in every electrical need.
Information about electrical services - Liza's Tovar Electric
From the business
- Identifies as Latino-owned
- Identifies as women-owned
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Parking
- On-site parking
Liza's Tovar Electric is in position 3 out of 12 in electrical services in El Paso
Customer Reviews
Liza's Tovar Electric has a rating of 4.6 out of 5 based on over 43 reviews on Google
I am very satisfied with the panel upgrade they completed at my home. They were punctual, clean, fast, and professional. They explained everything clearly. I will definitely hire them again to fix a few more electrical issues in my house. Highly recommended!
I had an EV charger installed and they were quick, reasonably priced, and courteous. The work was done and it looks like the outlet and charger have always been there. Highly recommended.
Liza's Tovar Electric did a fantastic job installing an EV charger at my home. The work crew arrived promptly, worked efficiently and had the job done in two days. 100% satisfied with the result, my vehicle charges with zero issues and the upgrades to my home electrical panel were done with the confidence I was hoping for. Thank you to you and your entire team of installers for their hard work!
I have used TOVAR twice and both times I have been extremley satisfied. They are customer oriented, very knowledgable, do great work and are very responsive. I had a problem at a relative's home and the electric company shut down the electricty due to their own mistake. I called TOVAR, explained the urgent matter and they were on it within the hour. They responded to my emergency and worked with the electric company to get the service restored. Thanks to TOVAR my relatives and their pets were able to return home and live comfortably and safely. I highly recommend them and I will use them again.
My recent experience with Tovar Electric was highly disappointing. Despite emphasizing the importance of communication and customer service, they consistently fell short. I found myself having to initiate contact repeatedly, with responses taking an unacceptably long time. Moreover, my employees encountered a dismissive attitude, and Tovar failed to notify me of their arrivals, causing disruptions to our workflow. Overall, I cannot recommend their services due to these significant shortcomings.
I tried to get this company to do electrical work on my home, they quoted a decent price so we scheduled an appointment for the work to be done. They did not show not once but twice! I attempted to get a third appointment and they wanted to charge me $168 more for a weekend appointment. I understand you do not work weekends, but we were there for the previous appointments and no one showed. My husband works out of town and is no longer here to wait for a weekday appointment like the first two appointments. I work 8-5 and will not miss work for another no show. Very unprofessional, and when confronted we were met with "Well I wasn't here last week so I don't know what happened" Your vacation shouldn't effect how appointments are ran and how customers are treated. Update: as you can see the response below, she is stating that they were unable to accommodate the appointment due to short notice. How did I have two appointments that were not shown up for if you were unable to accommodate? We had an appointments, Monday at 12 was the first one which no one showed for. So we cancelled this company after we waited all morning for the second appointment (scheduled "first thing" due to inconvenience because you did not show up Monday) and when we talked you said your employees would be over later because they were having lunch. We cancelled because we were told first thing in the morning because you missed Mondays appointment, we understand things happen and were understanding on Monday. We did not have all day to wait and see if you would show up on Tuesday as it was already afternoon when we spoke. Don't make it seem like i am making up a story just do better and don't schedule appointments if you cant fit them in.
On the the day before Thanksgiving, we lost power to the living area of our home. I tried to reset the switch at our panel but that did not solve the problem. I called Liza Tovar and had no expectations that my problem could be addressed by the end of the week, much less that day. After explaining the problem to Liza, she said that "you don't want to be worrying about this on Thanksgiving". She told me that she would make sure that someone would be by before the end of the day. Three hours later her electricians knocked on the door and within the hour, electricity was restored! Liza, you and your crew went above and beyond. Thank you for restoring my faith in good old fashion customer service!
Information about Liza's Tovar Electric
Address
Liza's Tovar Electric is located at 9506 Carnegie Ave, El Paso, TX 79925, United States
Phone
The phone number of Liza's Tovar Electric is +1 915-595-2900
Website
The website of Liza's Tovar Electric is: tovarelectricelpaso.com
Business Hours
Monday: 08:00–16:30
Tuesday: 08:00–16:30
Wednesday: 08:00–16:30
Thursday: 08:00–16:30
Friday: 08:00–16:30
Saturday: Closed
Sunday: Closed
