Mr. Electric of Houston Midtown

William is a great communicator. Very transparent and direct. He was accommodating and patient with all my questions, wrote out options for solutions, and went above and beyond to make sure I understood the scope of the work, the cost breakdown, and that I felt comfortable with it. He took lots of pictures without me having to ask and walked me through all the finished work when he was done. Very professional, kind, and fast worker! The work itself looked very good and clean when he was all done. I definitely feel safer in my home and understand more about what's going on in it.

Hi had a great experience with Mr. Electric. I needed a switch replaced, two can lights installed, and to find and open up a coax jack that was accidentally covered by drywall. I made a request through Angi’s list, and writhing a minute I got a call from Mr. Electric’s dispatch. A minute later, I had an appointment for the following day. My tech William arrived on the dot. He was knowledgeable, thorough, and professional. He performed a careful check of my electric system, looked at the problem areas identified, and then worked out a fair price for the repairs. Once he started work, he learnt that the problem with the broken switch was more complicated than previously thought, yet he finished all needed repairs and honored our agreed price. I am very satisfied with the service provided.

Dear Team, I am writing to document my recent experience with your technician, Mason, and to ask for clarification on how such situations should be handled. When Mason arrived at my home yesterday, he mentioned he was already on his way home and had been called back. After the utility company left, Mason provided me with an estimate of over $6,200 for the repair. When I hesitated and said I would need to consult with my HOA about whether I should be fully responsible for the cost, Mason responded by saying that I could sell my car to cover the expense. When I told him that I could not proceed with the repair due to the high cost, Mason suddenly informed me that I should pay him a $250 "emergency fee," explaining that he had spent about two hours here and that this was time he could have spent at home with his family. He remained outside for an additional 5–10 minutes, and only left after I made it clear I would call your office to confirm the policy. When I contacted your office by phone, I was assured that estimates are free and that there is no such additional emergency charge. I truly appreciate your team’s quick response and clarification on the call. I am writing this email simply to keep a written record of the incident, and to confirm that I will not be held responsible for any such fee. Please also let me know if there are any official company policies or next steps I should be aware of. Thank you for your time and for addressing this matter.

I would say that this was a great experience overall. It started with my dryer not drying the clothes. Then it led to the electrical box with multiple issues left by other less experienced technicians. Mostly what I had previously paid to remedy created even more issues with dimming lights, breakers tripping, etc. The price was reasonable based on what he did and it wasn’t 8k like one guy quoted me and he wasn’t here a long time either. Nice work. Good service.

William performed a thorough safety inspection and was very customer oriented. Provided an estimate for services needed and went over the estimate and did not use high pressure sales techniques. He presented the facts and accepted my requested repairs, went to work immediately made the repairs quickly and efficiently. This was a great experience and I will be utilizing Mr. Electric for all my future electrical needs.

I had the best experience and most professional installation with Douglas Casey and his crew for a chandelier installation. He went over and beyond, and I would recommend him to anyone!

Cody was Very attentive, detailed and friendly. Price wasn’t in my budget; however, I was given a free home inspection.