Donovan Air, Electric & Plumbing

Would not use Donovan’s again. I was ensured that they were still run by the family, but after my experience, I do not think that’s the case. I had thousands of dollars worth of electrical and plumbing work performed by Donovan’s when I first moved to the area. The electrical work was done and it’s fine. The plumbing work was done, but was done shoddily and was not completed. I did not want them to come back to complete as I felt that the workmanship was lacking. I had new waterlines added to my garage for a washer to be installed along with a new sewer line that had to be hooked up to sewer. I had an RO water filter put in and new faucets in my bathroom. I had a new subpanel for Electric added to my garage off of my old panel for the dryer and multiple other electrical items done as well. End of October, due to a problem with another contractor, I came to realize that no permits had been pulled for the plumbing or electrical work performed by Donovan’s. I contacted Donovan and spoke to a woman named Christine who is in charge of the permitting and she stated that permits did not need to be pulled for these items. That couldn’t be farther from the truth, and I was actually told by the county that these permits needed to be pulled. The reasoning for pulling permits is so that an inspector inspects the work and states the work was done correctly. It’s a safeguard. A reputable company like Donovan‘s should have pulled these permits. They aren’t expensive. I’m shocked that they did not pull the permits but even more shocked at the woman who debated the issue with me and did not even offer an apology. I have since found a very reputable longstanding company that is still family owned in Jacksonville and the surrounding areas. I have been impressed by their work and their transparency. I would steer clear of Donovan’s and pick another company.

Had a new Carrier AC install on 10/24. Couldn’t be happier with the results; expert install, great unit and an awesome and professional team. Stephan, in sales, guided us through everything needed and thoroughly explained every step. Edrie, Brayden, Dylan, and others I’m forgetting… did an awesome install. System replaced another that was installed on 2019, but wasn’t setup properly or ran like this new one.

Update 8/22/25: To date I have not heard from anyone at Donovan and am fairly certain that they are buying reviews to bury the lower rated reviews. I submitted a complaint with the BBB on 8/13/25 but no response. Sad to see what was a good company failing. Original post: I have used Donovan Air a few times without any issues and was very happy with their work as they came highly recommended by a friend but the last 2 visits have been horrible and have ended up costing me more money. On 6/13/25 I used the maintenance plan that I had enrolled into as an upsell from the prior visit and had a tech come out for their "21 point tune-up". The tech was very nice and personable and first told me that the system was 10 years old but that it was doing what it should. Then he changed it to, it's 10 years old and we recommend you replace it and we can give you a quote. I turned down the offer and went about my day. Since the visit I noticed a musty odor and checked my unit. After pulling out the filter and peeking under it was covered in layers of nastiness and what was likely mold, I now know that part I was looking at was the or a coil. I reviewed the report and there was no mention of the coil needing to be cleaned and the pictures in the report did not show it. There is absolutely no chance that this accumulated within a 6 week period. I reached out to Donovan via email last week and have yet to hear from them. I think that it is only fair that since they did not fulfill their maintenance plan I should receive at least a partial reimbursement. I am extremely disappointed that I have not heard from them yet, I know that they had a great reputation I guess this is just another casualty of COVID where the quality of the product has drastically declined.

We had a new AC installed. They were very professional and friendly. The work was completed in about five hours. Only knock is there were tears in the existing duct work and a separation in a junction box all of which were clearly visible yet they didn't repair it. Otherwise I'm extremely happy with the service and the price was competitive.

Amazing company to work with. Very communicative and reasonably priced. They completed two toilet replacements in my house, and were super respectful, efficient and professional!

I recently moved into a unit that an inspection indicated I needed the water heater replaced. That became an immediate issue and luckily Donovan had already been contacted and came as appointed. It turned out my A/C unit above the water heater was leaking and it was causing rust and erosion on both units. The team member who came for the water heater contacted their boss immediately regarding the A/C issue and another team member came out immediately to address that. Meanwhile yet another technician was bringing my new water heater, so I had a whole crew there getting the job done!! They were very responsive and professional and reasonably priced. I highly recommend Donovan Air, Electric and Plumbing. I do not have pics of the A/C unit yet. Thank you all who saved the day! Old and new water heaters shown.

Bravo Donovan Air!!! From the estimate consult with Parker Mason on a Thursday to the easy installation process the following Monday. I had nothing but a wonderful experience. Every employee made me feel at ease and comfortable, answered all my questions, and respected my home. Making such a big purchase is scary and they took away any concerns I had. I definitely recommend them for a new AC system install and will be utilizing their other services ASAP. Thanks Donovan Air!