John Waters Inc.

This was my first time choosing their team to repair our rooftop commercial HVAC. The technician, with 30 years of experience, identified the issue in under an hour and returned the next day to replace the part. The heating system is now fully fixed. Excellent service — he truly deserves a thumbs-up, and I highly recommend him.

Avoid at All Costs: Shady Practices and Poor Communication I had a terrible experience with John Waters Heating and Cooling that left me feeling ripped off and frustrated. I called for after-hours service on my AC unit and was quoted a 2-3 hour wait for a technician. Less than an hour later, I decided to cancel and called back, but since their office had closed, I left a clear voicemail canceling the appointment. I heard absolutely nothing from them—no confirmation of the cancellation, no call from the technician, nada. Then, two months later, I get slapped with a $254 invoice out of the blue. When I called to dispute it, they claimed the technician was already in my driveway when I canceled. If that's true, why didn't he contact me directly? Why not ring the doorbell and explain that I'd be charged regardless? This lack of communication is unacceptable and feels downright deceptive.

I've never had an experience with a contractor go this well. These folks are honest, very reasonably priced, and have been installing HVAC in Louisville for decades. Don't get a scam run on you by one of the predatory businesses out there. Call Mike Becht or use their online contact form.

Service check on HVAC system was efficient. Jason was polite and considerate upon entering the house. He explained his purpose and promptly completed his work. We were and are very pleased with John Waters Inc from the installment and operation of our new system. They were the only company that advised the need for another cold air return so that the HVAC system would run efficiently. We would recommend them over any other company.

Over the years John has been to my home many times for a/c maintenance. John is always knowledgeable and respectful of my home. We have never had any breakdown of any kind since installation of the unit six years ago! I’m a big fan of John, give him a raise, a Tesla and a Vespa!

Excellent service, price and everyone was helpful and professional. I got several quotes from other vendors and John Waters was by far the best in all categories.

New whole house generator was installed in professional and efficient manner . The installers were very friendly and polite. I use John Waters for all A/c and heating issues .