Hansen Electric

Worse experience I ever had with anyone. The technician did not fix my problem. Charged me a service call, told me my fan was bad, and could not get the fan anymore. I found the fan and had it changed. The fan wasn't bad. The compressor was bad. These people are jokes. Don't ever use them. If I could give them a negative rating, I would!

Will Smith was awesome! He gave us quotes on all the items we asked about, very friendly!

My generator did not come on in the storm. I call Hansen the next morning and Gary the technician came out an accessed the problem. He explained everything to my husband and I. He got us back up and running. PS it’s important to make sure your battery is working! Thank you Gary

Didn’t actually use them. Only leaving 5 stars because I was stuck in traffic on I-10 for like almost 2 hours total, and one of their trucks was one of the few interesting things to look at.

Spent thousands of dollars within a short period of time. Full house generator. Full house heating/ac unit. Full house duct work replacement. Dish washer replacement. They offered a service to come out and test/check water heater. Dude hits drive way lights while coming in. Doesn't say anything. Leaves out in same direction and then rips them down. Instead of coming in and saying anything. He flings them over the line and leaves. When Hansen was contacted about this, we were told managers would review the video and get back to us. They had no problem in scheduling and calling for maintenance costs around our home, but never reached back out in regards to replacement of a string of lights or even info for the "water heater tests" performed. (Video and contact info and replacement info was sent Jan 7th with still no answer or follow up. Not even a apology or anything)

Really disappointed in Hansen Electric. They’ve maintained our generator ever since we bought this house in 2019. They came out in July for the yearly maintenance in preparation for hurricane season, which cost us $525. The following weekend our power went out without the generator coming on. I called Hansen the following Monday and was told they only maintain generators, they don’t service them anymore. I asked for a call back from their manager Ashley Loper to no avail. I called again and left her a message, still no return phone call. Call someone else for your generator service. Update: power all through Theodore just went out. Every time my power goes out without my generator starting, I’m going to fuss about the $525 I paid Hansen Electric to service my generator in July!

I am really disappointed with Hansen Electric. I purchased a 20kw generator about 3yrs ago and recently just purchased a complete central AC unit. I recently had a generator problem and called Hansen. They told me that they no longer had a certified Kohler technician and couldn't help. They also wouldn't help with getting an extended warranty. I feel that they got my money and dropped me like a rock. Their customer service needs a complete overhaul. They have lost any future business from me and definitely will not get any recommendations to use them.