Western Door and Gate

Western Gate gave me a quote on a gate repair, did a fraction of the work then refused to adjust the price. Be very careful when doing business with Western gate if you do not understand fabrication or gate and garage repairs. When you dispute your bill they threaten to place a lien on your home. Very disappointed with their business practices and quality of work.

Unfortunately, we went with this company thinking they had a good reputation, yet we have had nothing but the run around from them. It started with scheduling changes at the last minute, then extra work needing to be done which is not an issue but we have been waiting on a new quote for added repairs for over a month and then hear nothing. We are the ones constantly following up trying to work with them with no follow-up or response. I cannot recommend this company due to the lack of follow-up or communication, there is no trust in a company that cannot follow up in any way.

I ordered two remotes from Matthew and He was great. He even got me hooked up with a much better remote. I went and picked up the remotes the next morning because I didn't have time to get them that day. When I went in the office everyone was so pleasant. The girl that got the remotes for me even programed them for me and made sure I knew how to change the batteries and program them. She was just great. Nice people skills. I will tell all of my friends what a great place this is.

I was directed by my HOA to purchase a replacement Gate remote from them. The website was very easy to navigate and there was a live chat button in case you have any questions. Ross was great, patient and professional. The turn around time was about 24 hours and you have a choice to either have it mailed to you or pick it up yourself. Make sure to sign up for their email advertisement because they send you a coupon code within 15 minutes you use on your order.

Boo On this company. They originally installed my 2 driveway auto gates about 6 years ago. I was having issues and wanted them took at it. The gentleman comes out and was a very nice guy. We determined i really just needed a gate bolt. and he said it was $5 for the bolt and if i wanted him to put it on it was 119$. I said no thanks on the labor. $119 to put on a bolt that literally took less than 5 minutes was nuts. so he said i could just buy the bolt for $5. he called in to get an invoice from the office and they then tried to tell me i had to pay for a service call. I declined stating that no one ever said that there was a charge to come out. So they put me on hold to talk to the boss. They came back and said don't worry about the service charge and just pay for the materials. So they sent the invoice to the service guy waiting here and he scoffed and showed me the invoice. they were now trying to charge me $74 dollars for the $5 bolt. I told him never mind and to take his bolt back with them. I drove to the next nearest gate company and bough the bolt for $10. Will never talk to this place again, that was just plain ridiculous. Shame on them. i understand if they want to charge a service fee for coming out but you HAVE TO tell the customer prior to arriving not afterwards. There are plenty of places that offer free estimates to come out and look.

I lost my remote garage door opener. After buying the wrong new one I tried Western Door support. Matthew Melton from support spent a good deal of time with me via multiple text messages and basically guided me step by step to resolve my problem (saving me a lot of money). I've never had this kind of remote support before. I would definitely recommend this company just based on this experience alone. Thanks Matthew

I was happy at first with their quick service but that changed when the adjustment on our garage door was not correct. I sent an email to the company two days later, no response; a month later, no response. Come to find out, they are no longer contracting with the Home Security service that paid them in the first place! Not even a courtesy reply.... bad customer service. Can't even follow up on their own work....