Apex Garage Door and Repair

We had a great experience with Apex Garage Doors! They communicated really well throughout the whole process. Evan explained the problem clearly, walked me through the pricing, and had everything fixed in less than an hour. Super professional and efficient. Really glad we went with them!

I hired Apex for basic garage door maintenance and to replace the bottom rubber seal. I explained upfront that I have a specialty Wayne Dalton aluminum/glass door with a grey seal, not the standard black one. The phone agent assured me they were familiar with it. The tech who arrived was immediately agitated, muttering complaints about the door and insisting it "wasn’t" a Wayne Dalton — until I pointed at the giant Wayne Dalton sticker. I reminded him that the seal needed to match the existing grey. He said they didn’t carry it. No problem — I told him he could just do the maintenance and I’d source the correct part myself. He claimed I "wasn’t allowed" because it was under tension (it isn’t — the bottom seal is not a tension component). He then sat in his truck for 30 minutes calling his boss and told me they’d contact me about ordering the correct seal. No one ever did. After I followed up, they finally scheduled a second visit. The same tech showed up again — with a black seal. When I asked why it wasn’t grey, he snapped, "You wanted grey?!" as if that wasn’t the one thing I repeated multiple times. At that point I just let him install the wrong part so I could end the ordeal. I’ll replace it myself. If you don’t have a standard, big-box-store garage door, I wouldn’t recommend Apex.

Finally! A Well-run, ethical company that isn't trying to rip you off! I had another company do an emergency minor repair a year ago, and the overcharging and high-pressure sales tactics totally turned me off. Well, we were having some issues with our existing 20+ year openers and doors, so I started researching...and I found Apex and read all the reviews here on Google. So...I took a chance. They showed up on time on the correct date, didn't try to over charge or upsell me on stuff I didn't need, and the installer they sent out (Evan) patiently answered ALL of my questions. Everything went as expected, and there were NO surprises. The work Evan did was very good and everything works perfectly. These guys do a great job and I'll use them again in a couple years for maintenance.

Outstanding service! Brian was very pleasant and professional. He was on time as scheduled, diagnosed our problem, provided a fair quote and repaired our garage door in short order. He even tested the opener, checked the board and lubed all points on the door. All with a smile and pleasant conversation. Thanks!!

Garage door spring snapped at night and we had to get the cars out the next morning. Quinn responded to our request at 6:00AM and guided us through getting the door open since he wouldn’t be able to arrive for a few hours. Once he came, he was incredibly kind and took care of the problem efficiently. Explained all the protocols moving forward. Outstanding service and a great company, highly recommend!

I needed a new garage door opener for my home in Phoenix while trying to coordinate multiple repairs in a single day—not easy when you live in Prescott. I found APEX and was impressed by their 5-star reviews. They definitely lived up to the hype! With just two days’ notice, they were able to fit me into their schedule. Evan was on time, pleasant, efficient, and even helped us get set up with the Wi-Fi app. Reasonably priced. Super accommodating and professional. Highly recommend!

About 5 years ago I was in the worst situation... I was home alone with a house full of children, my husband out of town, and my garage door buckled and locked in place. My door was WIDE OPEN buckled and broken, and I had no idea what to do. I looked up APEX online and called. All techs were out in the filed at the time, but the amazing woman on the line (who I found out later was the owner's wife) called her husband and said, "You have to get out there tonight and help her!" And that is exactly what they did. I was so incredibly touched by their compassion. I was so nervous. My husband was so nervous! But God lead us to the right place. I knew then, that they had a customer FOR LIFE. Fast forward to today, our old motor went out. This was a motor we inherited with the house. This was not a motor APEX put in. Gave them a call, got on the schedule within one day!! They were on time, did excellent work, gave us all our options, never tried to up sale us, and before we knew it there were finished and we had a quieter, brand new motor WITH a life time guarantee at a really good price. I cannot say enough about this awesome company!!!