Hi-Tech Plumbing & Leak Detect

Air Comfort Solutions manages this company. They blackmail you into giving them 5 star reviews because their technicians get 25$ if you do. I’d give them 0 stars if I could. This company is the single worst thing to ever happen to me. They refused to attempt to clear a drain for me and instead sold me a 10,000$ service as a cheaper option than digging up my floor. they preyed on my fear and ignorance and their "solution" flooded my utility room and garage and doesn’t work even after they "fixed" it by replacing a part in the pump they used to bypass my floor drain. Another plumbing company cleared my drain for 230 dollars in less than an hour. Never under any circumstances use this company for your plumbing needs. They are poorly managed and have poor ethical practices. Not to mention they’re extremely over priced even if you do happen to get lucky and not have them break or ruin something in your home.

Overcharging for simple repairs. A gasket had come off PVC pipe under sink. Part cost less than $10, took different plumber 5 minutes to complete repair. Hi Tech/Air Comfort wanted to charge me $1100 and rebuild my sink drain that was installed last year. No thank you. Their plumbers work on commission and they charge $800 an hour regardless of what the problem is. It’s like paying a plastic surgeon to remove a splinter. For large elaborate repairs, I think they do great work, but for simple stuff, I’ll go elsewhere. No one from your staff has reached out to me to discuss my complaint about your overcharging policies. You need to do better - be transparent, if you are going to charge a base rate of $800 an hour for ANY repair you need to have that on your website.

When you’re searching for which plumber to call-call Hi-Tech Plumbing (which is part of Air Comfort Solutions.) Blake came exactly when he said he would, he immediately covered his shoes. He was professional and polite. His manager even dropped in during the visit as a routine customer check. My handyman had cut a waterline and couldn’t fix it. We couldn’t turn our water back on because of it. Blake and his manager were professional and compassionate, they saw what needed to be done and quickly repaired the line beautifully. I will never again call a handyman to do a plumbers job-or for hvac. It’s just to important. Thank you Blake and manager for saving my day!!! See included pics of the shark bite elbow my handyman chose vs the pex job by Blake.

The technician was very knowledgeable and informative. He listened to my concerns and explained the different products available. Before leaving, he scheduled electrician to to connect the plugs to work with the plumbing, provided a quote and an estimate on how long the job would take. I will use Hi-Tech/ACS again.

Seth did an absolutely fantastic job with the plumbing work at my place. He showed up on time, was friendly and professional, and got straight to it. You can tell right away he knows what he’s doing — everything was done efficiently and to a high standard. He explained things clearly without overcomplicating anything and made sure I was comfortable with what was being done. The work was neat, tidy, and completed faster than I expected. He even cleaned up the area afterward, which I really appreciated. It’s great to have someone you can trust to do the job right. I wouldn’t hesitate to call Seth again or recommend him to anyone looking for a reliable plumber!

The technician arrived promptly and conducted a thorough inspection of the existing hot water tank. He identified the issue quickly, explaining the problem in clear and understandable terms. After discussing the situation, he presented all available replacement options, ensuring that I was fully informed about the pros and cons of each choice. He took the time to answer all my questions, providing detailed explanations to help me make an informed decision. Importantly, he did not attempt to upsell any additional products or services, focusing solely on the replacement of the hot water tank. Once I made my decision, he proceeded with the replacement efficiently and professionally. Throughout the process, he maintained a high level of customer service, ensuring that I was comfortable and satisfied with the work being done. In the end, I was pleased with the outcome, as the new hot water tank was installed the same day.

Great service! We came home to stopped up toilets and ACS (formerly Hi-Tech Plumbing and Leak Detection) had someone out within a couple of hours and had the problem fixed in less than 10 minutes. The service tech - Kyle Roberts - was extremely professional and pleasant. He let me watch what he did and explained to me what had happened and how to fix it. I always appreciate when a technician lets me ask questions just so I can be better educated if I need to call them again. Thanks again for the great service and especially thanks to Kyle Roberts!