K&N Service Appliance Repair

Absolutely horrible customer service from a severely mismanaged company. By all means, avoid this company at all costs… If you’ve been assigned to the K&N circus by a home warranty company, call the company back immediately and asked to switch to a different service provider; K&N is incapable of helping anyone. If you’re contemplating using my K&N for any other reason, don’t. They’re a garbage company which provides garbage results, at best.

Would definitely not recommend using the company. The tech they sent to my house charged additional fees without getting additional work cleared while also dropping racial slurs in my kitchen within earshot of my children. He then tried to scam my spouse into paying close to 600 bucks to change a 25 dollar igniter because it tested bad and was a safety hazard. Strangely enough after looking up the specs and checking it with a voltmeter today it’s fine . I spoke to the owner Travis and he was more worried about a cuss word on the phone (I admittedly did cuss I was pretty hot) than his employee Jerry’s garbage behavior in my home that he denied. I used this outfit because they had previously worked on the appliance in the past for the previous owner but I would definitely recommend finding better people to deal with.

K&N technicians came to fix the door stoppers of the freezer. The doors were left uneven and with a squeak. When I called to explain the situation, they hung up the phone and said not to call again. After I spoke with a different person they sent a quote charging again $$$$ for fixing the poorly done job…

Great selection of appliances and the transaction went smooth with the sales associate it’s the post purchase that has been a frustrating process for us. I was told that someone would come out and look at our electrical outlet prior to the oven being delivered to make sure that no additional electrical needs are needed. No one called and no one passed by. The oven was delivered only to find out that we need a whole new receptacle added and connected to the breaker in the garage. I called KN appliance to see if they had someone that help with this installation, I was given a name of their electrician who never returned my call. They are not thorough with the installation process. It just felt like they just need to make the sale and not responsible for anything after to help with installation. No post purchase phone call either to see what our experience has been.

Believe the negative reviews. Rude, unprofessional, and terrible service. They will not honor their warranty. I wasted $1200 on a Subzero refrigerator repair, and the repair failed. Now, they want to charge me to come out again to check. The people who pick up the phone are the worst. They will treat you like garbage. No wonder Wolf Subzero dropped them as an authorized dealer.

Just wanted to say another good word for the folks at K&N. Because the space for my new dishwasher was a little fussy, Jesse and Michael were sent back to have a look when I had some small issues after the initial hook up. They were wonderful. They solved the issue quickly without charging me for the visit, and are generally good people—courteous, prompt, good at communicating their time frame. So worth noting, K&N is a company that follows up *after* you've given them your money buying appliances. Their ethics and service are much appreciated.

Terrible service. They came out to my house 4 separate times to fix the same appliance and charged $150 each time, even if the repairs were basic/minimal. I tried to fight it the last time and they wouldn’t budge because it had been "more than 30 days" since the previous visit.