Miami Rooter

Buyer Beware… wish I had read these reviews beforehand.. but I was in a terribly vulnerable situation and needed to get plumbing issues corrected on a condo. I was remodeling in Miami where the contractor. Was months behind schedule.. I live in California so I had 10 days to get all the necessary work done without knowing any trades in Florida. To their credit, Roto Miami answered the phone gave me an estimated time for the plumbers arrival and followed through when Scott arrived. he contracted to do all the work for $1800 which I knew was at the high high end of pricing but I agreed because I had no working bathrooms or kitchen at this point… Companies that take advantage of people in dire circumstances are lowest of the low in my book. Scott needed to return the next day to finish and there were some add-ons that I did not discuss pricing with him about and the next day when he finished he charged me additional $2000.. This included, leaving his trash in a heap in the bedroom, not using plumbers tape on the fixtures, there were 2 leaks which he came back and fixed, he left a gap around the vanity, so that I have to figure an additional way to seal it suggesting I add a backsplash, which I had no intention of doing… the man is pure nerve… and today when I called him after having time to look over the invoice and question two faucets being installed for $850… he had the nerve to tell me why did it take me two weeks to call him? Don’t make the mistake I did avoid at all costs because it will COST you.

Typically I pay no mind to 1 star reviews as they are often unreasonably personal, and entirely lacking in command of the English language. But in this case, I should have read those reviews. A man named Scott refused to give me a ballpark estimate on a job requiring 3 feet of pvc pipe installation. Understandable at first, these jobs can certainly be complex. I agree to the $125 "non-refundable" fee in order to get an estimate, under the agreement that his workers arrive on time to fix the urgent matter. Instead of arriving at around 3pm as agreed upon, his workers arrive at 7:45pm that day. His workers show me proof that Scott gave them an incorrect address to my house by mistaking a digit in the zip code. They were sent 1hr and 20 minutes in the wrong direction. Upon arriving, I explain the situation to the plumbers. They tell me they have the materials on hand but that it's too late to do the job. On top of that, they tell me they could do that job in two hours otherwise, and for a cost of materials of about $350. But Scott is brilliant, and affirms the $350 materials cost, but suggests the job would take 2 days of work to do and therefore the cost of the job is $1800. Hmm. His workers claim $650 is what they could complete the job for, in a matter of a few hours, but Scott in his omniscience not only disagrees with that fact, but proceeds to call me "cheap" and ignorant for daring to reason the price of this plumbing job despite "not being a plumber" myself. I keep my temper throughout the process of being repeatedly insulted by a man who claims to be a honest plumber with utmost professionalism. Despite politely asking him to waive the initial cost due to the errors and inability to satisfy my emergency needs as promised, I am met with insult after unreasonable insult. The only promise this man agreed to keep was the one where he robs me of my $125 fee "whether I like it or not." The cherry on top is his promise to send "recordings of our conversation" to American Express when I notify him that I will indeed dispute the charges. It almost seems like strong arming his customers for profit is his true business model. Beware

Visiting late, do not report regarding problem. Try to charge four times more than regular real plumbing service. My suggestion, never used this service in the future. Non-professional employee. Zero stars. Forget about this company - avoid it.

Do NOT use this company. The plumber himself, Scott, is nice. However, the never arrive on time and never call to notify when the plumber is on his way. The last service was done incorrectly, and there is a leak as a result. When I scheduled an appointment to fix it, they never showed up. If I could give zero stars, I would have. Terrible experience.

This company was responsive, very professional and fairly priced. I called a few plumbing companies and I'm glad I went with this one. They were super informative and knowledgeable over the phone which made me feel comfortable about moving forward with their service. Great and quick work!!

Adam came out on a Tuesday to fix my plumbing and I couldn’t be happier with this experience! He was pleasant, efficient and the price was fair. He’s definitely our go-to plumber now! Highly recommend

Avoid this company! They will rip you off with incompetence and then failure to rectify the problem and refusal to answer emails. They installed a tankless hot water heater in my condo that was not appropriate nor large enough. I questioned the plumber in detail prior to installation as this was a replacement. To make a long story short, I brought in a plumbing expert (not someone looking to make a buck by installing another hot water heater) plus called 2 manufactures and all agreed that the heater was not the right size. I agreed to paying the difference for a larger unit and paying for any electrical work that had to be done but I did not agree to paying labor again for a mistake they made. They are now refusing to answer emails and rectify the problem. $1,500 for nothing.