Orkin

I am very disappointed with my experience with Orkin. My initial service on September 23 cost about $170, but they only treated the outside of my home and did an attic inspection. I rent, so any attic work is ultimately up to my leasing company—but what I really needed was the inside treated. When I asked why the inside wasn’t being done, I was told it wasn’t necessary because the technician was "so good." Sure enough, bugs started coming inside shortly after. When I called to get follow-up service, I explained (as I had from the start) that Mondays and Tuesdays don’t work for me. Still, they scheduled me on a Wednesday weeks out. By the time my appointment came, the bug problem had gotten worse. Yesterday, I got a confirmation text for today’s (October 6) appointment between 12–2pm. This morning, without notice or explanation, my appointment was moved to October 15—over a week later. When I called, the representative couldn’t even see my original appointment for today. I’ve voiced multiple times that I’m not satisfied with the service and I feel like I was rushed into a plan I didn’t ask for. I wanted a one-time treatment, not a recurring plan, and now I understand why they push people so fast. The website advertises a satisfaction guarantee, but so far that has not been honored. Overall, my experience has been frustrating, unprofessional, and not worth the money.

Every time!!! Caesar exceeds expectations. Once again‼️‼️ Caesar is amazing… very thorough and he demonstrates customer care. We absolutely recommend Orkin and great techs like Casesar. I would also recommend getting on schedule for the treatments. It has been a GameChanger for us.

Good service, the rep was very knowledgeable, wait8ng to see the results.

We paid for an initial inspection which included treatment for over $240. Their treatment the initial day was three traps with ZERO bait. Then we pay $60+ a month for follow ups. They didn’t come out the following month because "it takes time to catch animals," well, if you don’t put bait obviously it’s going to take a VERY long time. Then they tried to sell us a $4,400 plan. Overall, so disappointing & customer service was extremely rude.

I called on Monday to cancel my plan and I am still getting charged. I want a refund!

The best customer service I have received in awhile. They were able to get me in the same day to treat my apartment and I greatly appreciate them for that. My anxiety was through the rough when I found out I had fleas in my apartment but Orkin saved the day. Highly recommend. Hopefully, they’re completely gone when they follow-up with me in 2 weeks.

I use Orkin because the Apartment Pest Control is not good. I'm looking forward to continuing their service for my house. My tech is Ryan and he is the best. Always on time, courteous and respectful. Most importantly, the pest control service actually works! Also, the customer service at the office with scheduling online or via phone is also good as well! Great job Orkin!!