Pacific Flood Restoration, San Marcos

Pacific Flood- a great company to work with! We had the unfortunate experience of a burst pipe in the master bathroom which flooded 3 rooms ( including closets) and 2 bathrooms!. We called Pacific Flood Restoration Services and spoke to the owner Steve Cox,. Steve and his team came out on Mothers Day and began the process of drying out the water damage! From the moment they arrived, Steve was a reassuring presence. He clearly and patiently explained the entire process—from water extraction and drying to mold prevention. Steve also explained his company could provide the full service of repairing the property from start to finish, and had many years experience in dealing with the insurance companies. This proved to be a blessing as his company used the same software as our insurance company making the whole process a lot easier! The project manager Terry Hudecek along with workers Ronny and Oscar were incredibly efficient and respectful of our home. They carefully moved our belongings, and their consistent communication made a stressful time much more bearable. The other contractors, plumbing, tile and other folks from the company were all very professional, arrived on time and did an excellent job. The crew went above and beyond, the professionalism, promptness, and high quality of their work exceeded all expectations. I am so thankful for their expertise and highly recommend them to anyone in need of restoration services". Richard & Susan

We recently had a leak behind our refrigerator that seeped behind the wall under a bathroom cabinet. I called Pacific Flood for a quote. They quoted to do the clean up and mold remediation and removal of the cabinet and drywall. Once the clean up was done they quoted for the drywall and cabinet repairs. They were able to keep the plumbing connected and the granite counter tops in place and replaced the whole back of the cabinet. We are extremely happy with the whole process. They even added an electrical outlet. Everything was done when and how they said it would.

Choosing a trusted, reputable remediation company can be a challenge as they are not all created equal. We have used Pacific Flood Restoration dozens of times at our properties and when you are faced with a flood or mold issue, it is important to know you have someone you trust that is not going to overcharge you, do unnecessary work or lack the experience to treat your property the proper way. We are typically dealing with concerned residents and they set the proper expectations and get the work done in a timely manner. The team we have worked with here are knowledgeable, friendly and trustworthy. Highly recommend them!

I had a great experience with Pacific Flood Restoration after dealing with water damage caused by a failed water line to my refrigerator. I received several quotes from restoration companies, all of which were competitive, but I chose Pacific Flood because they could handle the entire project in-house, without outsourcing any work. From the start, their response was timely, and their communication throughout the quoting process was excellent. They continued to stay on top of the timeline and kept me informed every step of the way. Pacific Flood answered all my questions and replaced the flooring in just two days, exactly as promised. It's rare to find a business that delivers both quality work and excellent customer service, but Pacific Flood Restoration certainly does. I'm glad I found them and would recommend their services to anyone needing water damage repair and restoration. I also have several rental properties and have saved their contact information for future needs.

Working with this company as a vendor has been a truly positive experience. Their team is honest, reliable, and incredibly respectful in every interaction. They communicate clearly, follow through on commitments, and treat their partners with genuine professionalism. It's refreshing to work with a company that values strong, collaborative relationships and pays close attention to detail. I look forward to continuing our partnership and highly recommend them to others in the industry

Pacific Flood was extremely knowledgeable and helpful in investigating and resolving my concerns. I would definitely call them again, and that says it all!

I had a great experience using Pacific Flood Restoration. I had a pipe leak in an upstairs bathroom which leaked into the ceiling below. They came out the next day to take a look, and soon after started cutting out the damaged drywall followed the drying process. The restoration after the pipes were fixed was also well done. Rudy did this work and had very good craftsmanship and matched the paint color perfectly. You cannot even tell that we had any drywall cut out of our ceiling. We had used another company previously for the same type of work after our roof leaked. They were awful. So it was nice to use a company this time around that actually knew what they were doing. I highly recommend using Pacific Flood Restoration!