Insight Pest Solutions

Does not match the "promises" they make. I was told they give monthly service. For $79 a month I was thinking great, I’ll take that monthly service! They also promised amazing customer service . No, they don’t come out monthly. You have to schedule the service (no one told me that) until I called to see why they haven’t been coming out. They said you have to call and ask them to come out. I said okay well I need to schedule a service. I’m patient, I get it. So I scheduled the service. No one ever came out on the scheduled date. I kept getting reminders after reminders and no one ever came or called to let me know they couldn’t make it. But I continued getting charged that $79 a month though. They came in August and haven’t seen them since. Save your money and go to Cook’s. Cook’s really is great with customer service.

This company is a joke! A tech came out giving a whole spill on their contract. Stating they would waive fees and would send someone back after the first service to spray the inside of my home! And most certainly no one showed up or even called to say they would not come. After I signed this said contract I read over it in detail and decided to cancel this service immediately. I emailed them and contacted customer service The Day after the contract was signed well within the 24hr cancelation period and no one responded or even acknowledged that they had received my cancelation! Now they think im going to pay a cancelation fee bc of their lack of communication. I think not! And the fact that they just schedule visits unbeknownst to you or when you are not present is crazy to me! Now the harassment has started about cancelation fees and etc but why didn't anyone respond when I emailed and called the day after to cancel this service!? A scheduled tech unbeknownst to me called out of nowhere stating they were on the way for an appointment that I did not schedule at all! I explained to the tech that I had been sent a cancelation for this service and service were no longer wanted. The tech was very nice and respectful and stated they would let them know immediately. In others these people to me are scammers and please be aware of their unprofessional business behavior!

Andre arrived at my home to do a yearly rodent check. He was very knowledgeable and professional yet friendly at the same time. He deserves the utmost of positive recognition because although I am facing a rather stout situation, he made me feel less anxious and more at ease. We discussed plans to remedy the situation and he has stayed in touch since to ensure that if I had any questions or concerns they would be addressed quickly and efficiently. The rating of not sure on how I felt about the price and what I paid are incomplete as I have yet to actually put the plan in place. Andre couldn't have been more thorough. He truly is an assert to insight. A++

I am very pleased with Insight. They were very helpful and knowledgeable concerning our pest control needs. Every time I call and ask a question they were on point. I am a new homeowner and having a company/technician who is kind and fair priced is important. Thank you Insight for a job well done.

Danny, Sales Representative, and DeShaun, Technician, were very professional and personable. They didnt make me feel uncomfortable or embarrassed about my home being a little unkept. The price was very affordable and reasonable for what they were offering. Mr. DeShaun sprayed on the inside and treated the outside. Also, it is pet friendly and I didn't have to leave my home as it was being treated. I am very thankful. I would recommend them to anyone with a pest problem or just need to maintain. Thank you Insight....

Chris did a INCREDIBLE job. He tackled everything I needed at the time. Though HE did a great job. The business itself is not good. They make you sign a contract you have THREE days to back out of and if you don't or if something unfortunate happens it's up to you to pay it. Do not and I repeat. Do not go through with them. Thank you The "first payment" if not that much but for everything it could cost you up to $700 to back out They did not tell me anything about it being a contract at all inowrson and after I called said "well I'm sorry I've been there before, it's your fault"

I’m typically not one for bad reviews because I know some people may get the greatest service. But for me and my house use have not. This company had an employee came to our door to offer a neighborhood deal. Which we are a no soliciting neighborhood in the first place. But… we needed pest control. "They were already servicing in the area and would wave the initial start up fee". We’ve had serval treatments and still the same problems persist. I’ve called and had them back out. Same thing. Asked to cancel contract. Can’t because of the year bi monthly service agreement. Agreement also states if not happy and problem is not fixed after retreatment three times the next month is free. Have yet to receive a free month.its like pulling teeth to get someone out for re do or even service in the first place. We have cameras and when I stated I was charged and no one came out the got someone out. They don’t let you know when they are coming the just schedule. And no one is home for them to spray inside. I will not recommend them to anyone or use their service when I can get out of this crock of crap pest control.