Terminix

The Terminix technicians, Mark, Crystal, and Manny did an excellent job fixing my termite issues. They arrived on time did a professional job and explain the process not to mention cleaning up after themselves and completing the job in a timely manner.

The service I received was excellent ! The technician came and sprayed in a problem area on the back porch where I have ladybugs and flies and those water bugs. He sprayed the entire house. The only issue that I had was, I wasn’t expecting the technician! I canceled my appointment the day before Schedule. Terminix has a central office I believe that takes all calls no matter where you call from you’re not going to speak to the local Terminix company. Even though you may dial the local number it’s going to go somewhere else. Better communication would have resolved my issue. This incident reminds me to be a better communicator with Those I interact with daily. May it be family friends whomever better communication is something we all can improve.

Overall a disappointing experience- last year we had some mice in the house and Terminix's inspector came out and was great. This year another pest issue popped up and I have been no-showed on two inspection appointments. The first one the inspector called me 4 hours ahead of my appointment window and asked if I could meet then, I said I couldn't but I would still be able to meet during the scheduled window. Once the appointment window came around, I did not hear from him again. I followed up with Customer Service to reschedule and they took my preferred appointment time and said I would hear back in 24 hours about my rescheduled appointment. I waited 2 days with no callback from Customer Service before I called back to make sure I was rescheduled. The rep confirmed my rescheduled appointment date/time. I have now been no-showed on my rescheduled appointment today, the inspector never reached out during the window as well. I will be looking for another company at this point because of the lack of promptness from the inspectors for appointments.

After setting up an appointment on Friday Oct 3rd 2025, set the appointment for Monday Oct 6th 2025 between 5pm and 7pm. That Monday, at 4:30 pm I received a call from a tech named Troy telling me that he was on his way back from Nebraska City, ( is 45 miles away ) and would not make it for the appointment. Seriously? you have plenty of time, give me a break. I returned his call only to get voice mail back to back. In his message he stated that he would make it the next day by 3pm. I called customer service to let them know he didnt make it again. The CSR messaged him a few times while I was on the phone asking him to contact me and to follow through with the appointment. Nothing, no show. I called again and spoke with another CSR that told me they would discuss the situation with a supervisor and that this was not acceptable. Still no response and a no show. What kind of company are you running? I'll tell you, it's a joke of a company, that's the truth. We got so fed up with the bs games from the company that we called another company and they showed up right away and took care of our problem. So I will say this, if you are looking for a reputable pest control company in and around the Omaha NE area that takes care of the customer then call Greenix. Terminix is the worst. What a joke!

Signed up with Terminix with the promise of prompt and consistent scheduling. Which is why we went with them instead of their other competitor. The first application the tech forgot the mouse traps. Told us he would return with the traps and did not. The second visit was a no-show by the technician. They charge your credit card but won't refund you for not completing the service. Called the tech about not showing up and didn't respond. I text the sales person, never responded. You can not get a refund even if they do not show up. We juggled our schedules so that they could get into the home. How does anyone get service in a two hour window when you have an actual job.

This branch is a complete joke. Do not waste your time with these people. I have had to escalate to corporate for how they have put my account into collections for a service that they didn't even do. I have been fighting this nightmare of an experience for months going on a year. This location is a disgrace. I had 3 properties with them maintained at the same time. No call ahead, no follow up, terrible communication, the manager called and begged me to pay for half of the service since they claim they did that part. They interrupted my AirBNB guests because they didn't call ahead as required with my home. Complete Joke, seriously shop somewhere else.

Everyone is extremely friendly - weather it’s whoever comes to our home or if we ever have to call, they’re always so nice, and ready to help. They also get things done in a timely manner, and explain everything they’re doing before they do it. Diego Almanza Zavala has been one of our favorites.