Western Exterminator

Burnaby is the best! Not only is he knowledgeable and efficient; he’s kind and generous and he always inquires about how I’m doing and hopes that I have a good day; that’s as important as the work sometime. Thank you for being my favorite exterminator for over 20 years.

Customer service on the phone is great shout out to Crystal and Olivia. But as for service I couldn't even get Martin to make ut to the appointment TWICE!! No call or text to let me know either. Very unprofessional. So the fact that I couldn't even get the tech to show up at a first time customer says alot. But the girls were very professional and pleasant.

My technician is the very best! He very knowledgeable, professional, and polite whenever he services our home. The billing office continues to mishandle our monthly billing. My tech is the ONLzy reason I stay with the company.

Currently, I only have their Sentricon service for subterranean termites. Dealing with the billing department has become difficult as Rentokil now owns Western as well as others so they're not the same, good old Western Exterminators they used to be. I hope that that has gotten fixed after a conversation with their customer service person who called to keep me as a customer. That being said, the persons who are servicing my residence are absolutely, positively fantastic! I can't say anything bad about them! In my opinion, they go above and beyond! They are timely, clean, helpful and friendly. Thanks, guys!

I have had quite a few service representatives over the years, but I must say I have never had a service representative like the one I have now. His professionalism, knowledge, and friendly mannerisms are truly above and beyond any representative I have ever experienced. He gets the job done and still laughs at me with my creepy frog stories… lol yet always makes sure to give me an explanation on how to keep the creepy things away!! Anthony Sherman is definitely an asset to Western Exterminator! Thank you Anthony for all you do!!

Luis Torres always does a very professional service. He checks in before arriving and always greets me with a smile and even knows my name!! I’m very pleased.

Mario was Marvelous! Due to conflicting schedules , my fault , I wasn’t able to be home when Mario arrived. We live at the end of a 6 mile, not a through road and my wife was a little nervous about me not being there when he arrived. When I got home she told me what a nice guy he was, super polite and friendly, and I agree! I am a general contractor and raised our family in this home I built 1988 so I could tell he was also knowledgeable, competent, thorough and also patient answering my questions. I wish I had more employees like Mario when I was still in business!