Critter Authority

The Critter Authority team has been so quick and kind in supporting us with a sudden rodent problem in the house we bought this year. We heard scratching in an interior wall during the night and Mike R came by the next day to evaluate the issue and provide an estimate. Their pricing is very transparent and reasonable. Everyone in Critter Authority's scheduling/admin office has been so proactive and helpful as well. Mike is really skilled and thorough in implementing their rodent program, installing a new crawlspace door, and answering all of our questions. Our pest issue is under control now and we are relieved to know we can always call Mike and Critter Authority if something new comes up in the future!

Recently we had an uninvited guess come into our training facility. A large black snake and even though they are not dangerous I am not a good person to be around snakes of any kind. I called Critter Authority explaining this was a dog training facility and that classes were to be held. The young lady on the phone was very helpful and patient with me in getting all the information as our guess came out of hiding and was crossing the training floor. She contacted one of the technicians and got him to our facility with in a half hour. In comes Joseph, a young polite and composed young man. He captured our guess and then proceeded to inspect the rest of the building from top to bottom to ensure our guess had not brought anymore friends. He was Awesome! Thank you for such responsive and efficient service! Definitely recommend this company!

Fraud, they charged me well over $600 no results only got worse for Moles and Voles. Didn't even do anything for 1/3 of my small property because I live on water. Environmental whachos!! The technician was VERY rude and arrogant! I'm a senior citizen taken advantage of! Wouldn't recommend to ANYONE!

Matt and his crew did a fantastic job on our leaking chimney. He explained everything in detail and made sure we understood! Thanks Critter Authority!

Exceptional Service! I had the pleasure of working with Mike and Joseph, two outstanding technicians who truly went above and beyond. From our initial meeting, their professionalism and friendly demeanor confirmed that I had made the right choice. Mike and Joseph’s (and company) communication was clear and consistent throughout the entire process, making sure I understood what was going on every step of the way. What really stood out was their dedication to resolving the issue thoroughly—going the extra mile with no shortcuts, no rushing. They took their time, paid attention to every detail, and ensured everything was clear, sealed and critter free. It’s rare to experience this level of customer service and care these days. Appreciative and Incredibly grateful—these two are a true asset to your Critter Authority team. Thank you again

Joseph did a very thorough inspection prior to developing a remediation plan. We had three companies come out and quote. Joseph took more time to fully assess the issue to make sure his plan would be successful. We appreciated his knowledge.

Zack with Critter Authority was amazing! Had a wildlife issue and they were out same day to check out the issue. Would recommend them to anyone in the Richmond area that needs help with wildlife or pest issues.