Terminix

I truly dislike the service I got from Terminix. The pricing / plans, and the ability to change or cancel is predatory. When I canceled my service it took about four tries with four different answers over 3 months on how to cancel without receiving a late penalty... Then to remove traps, they just showed up at my house with no consultation or approval came on my property and took the traps. No problem with them taking the traps. It’s just they showed up out of nowhere and left holes all around my house. terrible service and experience all around.

I should have done more research before signing up. I signed up for the exclusion and pest free 365 service. The exclusion cost around $2300 and consisted of a technician adding about 30’ of sheet metal at the base of my home. The pest 365 cost $325 plus $61 per month. I’m uncertain what I got for that, because the initial visit for that service was coupled with the initial exclusion visit and that took a little less than 2 hours total. $2600 for that amount of time and material seems excessive. After that experience I called to complain and was told there’s nothing they can do that the exclusion isn’t a single visit but a year long process. I pointed out that there were still visible holes and entry points for rodents into my crawl space and was told they need to leave those holes so the mice can get out. After a bit more of me going on about the poor service and high cost they offered me an additional year at no cost. I don’t see the benefit of additional service that I have called to complain about being dissatisfied by. All in all, this is a waste of money.

I’ve been a Terminix customer for five years, and initially, I always had a good experience. When I called recently to put my account on hold due to a move, the first representative assured me everything would be fine and that my account would be paused until July of next year. At that point, I thought it was all settled. Unfortunately, I kept receiving messages about technicians still being dispatched, and each subsequent call gave me a different answer. After multiple calls, I was ultimately told I'd have to cancel my service. Because of that cancellation, I lost the grandfathered pricing I’d had for years. It’s especially frustrating because I know these calls are recorded, so they can confirm exactly what was promised and how it was handled. After five years as a customer, this was a really disappointing way to end things. I hope they review their records and see how inconsistent the service has become. Until then, I won’t be returning.

Terminix has been incredibly helpful in assessing our pest problem and helping us find a solution. They were understanding and listen to our concerns and help us decide on how to move forward. They were professional and courteous and answered all of our questions.And I would highly recommend them to anyone who is experiencing a pest problem.

I am a realtor. As it is now a VA requirement, I set up what I was told it was a "FREE" inspection. Before I got the the property destination. I rec'd a call from the technician, he asked which unit was to be inspected . He then asked what service was to be performed, I told him it was to be the "free" termite inspection, he then asked what I meant by free, I told him it was just an inspection for my clients home purchase and my eta to the location. Upon my arrival, he then told me there would be a $350 fee for the specific form VA required for this 10. min inspection. IThey tech said he could walk away but without the inspection or form, feels like a bait-n-switch tactic, it feels like they KNEW what was being asked and l could've/should've been informed within the initial call at the least, but also by the technician when he called as well. I do understand people should get paid for their services, but the public should also be informed of said costs, not told it would be a "free: service.

If I could split this into two reviews, I would. 5 Stars for David coming out and doing spider mitigation. We have had almost complete resolution of a brown widow invasion that was completely out of control in the spring with only a couple visits by him doing inside and outside work. If I could give 2 start to the Terminex in Westminster for their phone service and termite inspectors, I would. I have called twice in two weeks to set up our free termite inspection as part of our annual service. Both times I set and appointment, and confirmed with the company on the phone the day before the appointment. BOTH times, the termite inspector was a no show. No text, no call, no email, nothing. The dispatcher swears the appointment is in our account and on the books, but no one shows. This is beyond frustrating. I have canceled clients and rearranged my work schedule to be home for the termite inspector twice, something I cannot afford to do, and they simply did not show up. Not a computer glitch; complete human disregard for their job. I will now be calling a third time and not holding my breath. It's infuriating.

Terminex did a wonderful and detailed review of house, crawlspace, patio, porch and yard. We had wasps and spiders. The nest was identified in the patio concrete under the raised floor- difficult to get to but Howard was tenacious and got into that area. This is a company I would highly recommend. I especially appreciated the professionalism and expertise of Howard. Sally T