Pro Drain & Rooter Service, Inc.

My plumber recommended ProDrain to clear a blockage in my kitchen drain beyond the trap. Thomas arrived promptly, got right to work, and had the drain moving in less than 30 minutes. He was courteous, professional, and knowledgeable. I would call ProDrain again and would not hesitate to recommend them to family and friends.

Moved into our house in August and discovered during the first big storm of the year our storm line was clogged and threatening to overflow into our crawl space. In October, Thomas came out and cabled the line and removed a clog with a lot of debris and got it flowing. He clearly explained how our line is configured and warned me of the issues we may have with the line in the future (jetting the line) due to a large sag in the line, a shallow slope in the line, and tight turns around the fireplace. He was unable to get a clear video of the line due to most of the line being filled with murky water after the cabling. Unfortunately, the heavy rains last week resulted in additional drain line overflows, so taking Thomas' recommendation I called Pro-Drain to get the line jetted out. Austin came out and jetted out the length of the drain line and removed a lot of additional solids and fines. He confirmed our line has a large sag with the low spot in the line in the back of the house. He provided several recommendations for keeping the line clear in the future. Both Thomas and Austin were great. They are professional, friendly, efficient, and happy to explain how the drain system works and answer any questions. Pro-Drain was quick to respond, did great work, left no trace that they where here, and I believe the costs were reasonable. We will definitely use Pro-Drain again if needed and recommend to others needing service.

I was very pleased with the service Thomas provided us. He was polite, really knows his business, with explanations, and even invited me to watch as he served us. As a result I better understand the workings of drain pipes and even saw in the camera the mass of roots (the root of our problem.) Thomas worked quickly, trying to stay within the time frame. His service is much appreciated.

Pro Drain - IS THE BEST! Our sewer pipe kept backing up no matter what we did. We were able to make an appointment for the next day with Pro Drain. We also needed a sewer scope to present to the city. Kyle came out right on time and took care of everything. He answered all our questions; he was professional and friendly. The paperwork and video scope came back to us the same day along with a very detailed description of the work that was provided. The price was more than reasonable for all the work that Kyle did and how quickly it was done. We highly recommend them!

Called for drain cleaning from gutter downpipe to the street. Showed up quick. Austin was SUPER efficient and helpful. He made quick work of it and talked me through exactly what he found. Then he was cleaned up and gone in a flash. Super impressed with Austin and Pro Drain crew!!

I called on a Monday morning and was able to be scheduled with the same person as last time, Austen, for Wednesday. The employee was professional, kind and easy to speak with. He got straight to work and was done in minimal time. I just really appreciated the easy process. Thanks again!

I have to thank Austen for all of his work at our home this past week. We were dealing with an incredibly stressful situation of rocks in our sewer line and he not only pulled them out one-by-one, but sent us a great referral for the excavation crew to finish the job and repair our sewer line. He was fantastic to work with and I will definitely be calling this team in the future for any plumbing issues.