Roto-Rooter Plumbing & Water Cleanup

Do not call Roto Rooter Cape Coral location. We called them for a simple clogged toilet and we were way overcharged $1800. The technician was only here for under two hours and cleaned our sewer pipes out but the charge was too much. We are senior citizens and I feel we were taken advantage of in a vulnerable situation. I tried calling the manager numerous times and they never called me back. I even contacted the corporate office and no one got back to me. I just wanted an explanation of why the charge was so much. I will never call Roto Rooter again. I know I agreed to the charge but I still feel like we were ripped off because we didn’t know the going rate for this service. Thank you for listening.

I was very impressed with the promptness and professionalism by the customer care rep who set up my appointment to the arrival of my plumber Aron #148. He was friendly, professional, and took the time to explain in detail what needed to be done. His work was excellent and done in a timely manner. He even took an extra trip back to the warehouse to make sure I had the proper plumbing equipment needed. I will recommend Rotor Rooter to family and friends. The price was reasonable especially with the time that was spent on my plumbing needs.

We needed a plumber immediately due to the fact that all of a sudden our toilets would not flush. Roto-Rooter sent someone to our home within a hour and a half. Dan was the technician and he was great. We had some roots that had grown into our line going to the sewer and he took care of it for us. I would highly recommend this company.and Dan. He was very professional, friendly and he knows what he is doing!

Roto Rooter provided an excellent service in assisting with needed repairs. From the initial call for appointment setup , the ladies at call center were polite and answered questions efficiently. For our service technician, Jesse, he is very professional and knowledgeable. During his initial assessment for a free estimate on fixing our toilet, I had asked him to look at a sink drain leak for me. He was able to do a quick fix and did not charge me for it. Now for the actual work I got an estimate for. Jesse gave me several options as far as saving money and explained exactly what he is going to do. i ended up buying a new toilet for him to install which saved me money. Jesse was able to install the toilet within the hour and even put everything back in the bathroom nice and neat! This service was completed approximately 3 weeks ago prior to this post and so far toilet is working great.

I am very impressed with the service and response time from this company. An outside pipe was nicked with the push mower and caused the pipe to snap. Of all days for this to happen, it was a Sunday morning right before a holiday. They came right away (less than an hour after.calling them) and got right to work. Our service technician, Jesse, was wonderful! He explained what the damage was, how he was going to fix it, and what to do if we had problems in the future. We will only recommend Roto-Rooter and use them again in the future!

We had a leaky faucet that they came out same day to fix. Steven Maddison was our tech and he was amazing. Very timely. Very professional. He new what was wrong before he even got there just by talking to us on the phone. Very knowledgeable. Went above and beyond to make sure he didn't make a mess either. Would use again.

Tried to charge me 500 dollars just to shut the water off to my house and not fix the problem complete ripoff they are insane