Roto-Rooter Plumbing & Water Cleanup

Diego went above and beyond. His recommendation literally saved the day- he cleared the pipes in a way a basic job never would have fixed. Both he and Mike were incredible to work with: skilled, straightforward, and genuinely great guys. The whole afternoon was a reminder of what professional service should feel like. Can’t say enough good things.

The front office team were very friendly and efficient and helped me get scheduled asap. Diego, my service tech was very knowledgeable and super easy to work with. Will definitely call again if the need arises!

For my plumbing issue I was disappointed because my window was 10:39-12:39 and then I kept getting texts it would be later (good communication about being late). It was 4:15 before the plumber arrived. He fixed the issue and checked all other spots that were like the issue itself and all was good. The problem with the lateness, was the water was shut off to my whole house until the issue was fixed. Since the issue caused flooding in my house that was a problem to not have any water until being fixed. The great thing was that the company lead on getting the place dried out and starting the tearing out of damaged areas was there at noon. He was in the vicinity, heard the call, and came over. I had used Roto Rooter before and they did a great job. They contract with all the companies that are involved in a reconstruction from water or fire damage. Mine was water. So, they had already started dehumidification and tear out of wet materials long before the plumber came. The reconstruction lead helped me make my claim. They also contract with my insurance company (Liberty Mutual) and that made it easier. That same day I also heard from Integrity, a company that packs your house up for the reconstruction work. They are fantastic and Roto Rooter initiated that call. The company that will do the reconstruction also contacted me a few days later and my claims adjuster did, too. Roto Rooter also works long hours and every day they can and get work completed in a timely manner. I will be out of my house for about 3 months (maybe more) when it is all said and done. Between Roto Rooter and Liberty Mutual I am in good hands.

Diego arrived within one hour of the request and was very polite and professional. He did the best he could before he hit a small snag (roots in the pipes) and a second appointment had to be made (not his fault at all). Would use this company again in the future, if need be.

I had a mainline issue that needed urgent attention and Diego from Roto-Rooter came to the rescue. He was professional, courteous, and incredibly efficient. Diego quickly diagnosed the problem and cleared the main line with skill and care. He explained everything clearly and made sure the job was done thoroughly. I truly appreciate his positive attitude and dedication to getting things back to normal. Highly recommend Roto-Rooter especially Diego for anyone needing reliable, plumbing service.

We had an appointment. The text said the tech would be here in 30-45 minutes. So we were late to work waiting. We called multiple times and each time they said 15 minutes out. 2 hours later, they said 30 minutes out due to traffic. I told them I’m not waiting 30 minutes after we’d already waited 2 hours and only got updates when we called. I called back 3 additional times and each time they said a technician was on the way. After an hour of waiting and no tech showing up, I called yet again, and they said they rescheduled me for Wednesday. Very poor service.

Diego D was outstanding! He came to our house and showed us what exactly could be wrong. After consulting with him we made the decision for him to snake our line and have the camera come out and see what was wrong. All in all a great experience and no pushy sales tactics which is great. Super friendly staff and Diego was very helpful.